Senior Solution Architect - Voice

DeepL SE

Job Overview

Location

Tokyo

Job Type

Full-time

Full Job Description

📋 Description

• Lead technical discovery and validation for DeepL Voice use cases including real-time meetings, live conversations, and API integrations, engaging directly with enterprise prospects such as contact centre leaders, IT architects, and CX stakeholders.
• Conduct proof-of-concept evaluations and architecture reviews to validate technical feasibility and support deal closure by demonstrating the art of the possible in enterprise voice AI deployments.
• Advise on end-to-end voice AI architectures spanning speech-to-text, text-to-speech, speech-to-speech real-time translation, telephony/SIP, and contact centre platform integrations (e.g., Genesys, NICE, Five9, Amazon Connect).
• Collaborate with BPOs and contact centre providers to deploy, integrate, and scale DeepL Voice solutions globally, building repeatable implementation playbooks that reduce technical risk and accelerate adoption.
• Serve as the primary technical liaison between customers and internal product/engineering teams, translating real-world deployment challenges—such as latency constraints, voice quality trade-offs, and integration gaps—into structured product feedback.
• Shape the product roadmap by bringing customer-driven insights from production environments to influence feature prioritization and technical enhancements for DeepL Voice.
• Design scalable, low-latency voice AI systems that operate reliably in complex, heterogeneous enterprise IT environments with diverse legacy and cloud-based infrastructure.
• Work cross-functionally with global sales, product, and engineering teams to align technical solutions with business objectives and customer requirements across multiple time zones and regions.
• Maintain deep technical credibility with enterprise decision-makers by demonstrating expertise in cloud architecture (AWS), WebSocket/API integrations, and LLM-based conversational AI systems.
• Contribute to the global expansion of DeepL Voice by adapting solutions to regional compliance, telephony standards, and multilingual communication needs.

🎯 Requirements

• 7–10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales within enterprise or SaaS environments
• Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, contact centre platforms (e.g., Genesys, NICE, Five9, Amazon Connect), speech-to-text, text-to-speech, speech-to-speech systems, LLM-based conversational AI, WebSocket/API Integration, AWS Cloud Architecture
• Native or bilingual level Japanese fluency and business fluency in English
• A systems mindset with a passion for designing voice solutions by understanding how components integrate in disparate IT environments
• Strong enterprise instincts and ability to build technical credibility with contact centre leaders, IT architects, and CX teams
• Genuine belief in DeepL's mission to make high-quality language technology accessible to organisations worldwide

🏖️ Benefits

• Diverse and internationally distributed team with employees from over 90 nationalities
• Hybrid work schedule with two office days per week and flexible working hours aligned with team time zones
• Virtual Shares offering every employee a stake in DeepL’s growth and success
• Regular in-person team events including local gatherings, onboarding activities, and company-wide gatherings
• Monthly full-day Hack Fridays for passion projects and cross-team collaboration
• 20 days of annual leave (excluding public holidays) and access to mental health resources
• Competitive, location-tailored benefits package reflecting global team diversity

Skills & Technologies

AWS

WebSocket

Senior

Hybrid

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DeepL SE

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About DeepL SE

DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.

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