Senior Solutions Consultant

📋 Description

• • As a Senior Solutions Consultant at Hatch, you will be at the forefront of our customer engagement, serving as the pivotal technical and product expert throughout the sales cycle. Your primary mission will be to guide prospective mid-market and enterprise clients through a comprehensive understanding of their needs, translating complex business challenges into elegant, scalable solutions powered by Hatch's cutting-edge AI platform.
• • You will lead in-depth discovery sessions, meticulously analyzing customer workflows, data architectures, and strategic objectives. This deep understanding will form the foundation for designing tailored solutions, ensuring that Hatch's capabilities are precisely aligned with and effectively address the unique requirements of each client.
• • A key aspect of your role involves close collaboration with our Product and Engineering teams. You will act as a crucial conduit, providing structured, data-driven insights from customer interactions to influence and shape the future development of our platform. This includes contributing to the design of solution architectures, integration strategies, and new features that enhance platform adoption, scalability, and overall customer success.
• • You will be hands-on in demonstrating the power of Hatch's AI platform through compelling demos, designing and executing Proofs of Concept (POCs), managing trial periods, and meticulously planning implementation phases. Your ability to showcase tangible value and technical feasibility will be paramount.
• • A significant part of your contribution will involve building and analyzing custom reports and dashboards. Utilizing tools such as Google Sheets, various Business Intelligence (BI) platforms, or SQL, you will surface critical performance metrics, demonstrate Return on Investment (ROI), and identify opportunities for ongoing optimization and expansion of customer use cases.
• • This role demands a high degree of ownership and thrives at the intersection of Sales, Product, and Customer Success. You will be instrumental in ensuring a seamless and successful customer journey from initial contact through to successful implementation and ongoing value realization.
• • We are seeking an individual who is energized by ambiguity, possesses an entrepreneurial spirit, and excels at forging strong partnerships across diverse teams. Your ability to transform intricate customer problems into robust, scalable, and innovative solutions will be a defining characteristic of your success.
• • You will be responsible for translating technical capabilities into clear, compelling business value propositions, adeptly handling challenging questions with confidence, empathy, and a deep understanding of both the technology and the customer's business context.
• • Your technical acumen will extend to working comfortably with APIs, understanding data flows, and configuring complex product settings. You will leverage performance data and key customer metrics to inform your strategic recommendations and drive customer success.
• • The dynamic nature of a fast-moving startup environment requires the ability to manage multiple priorities effectively, adapting quickly to evolving needs and opportunities.
• • A collaborative, team-first mentality is essential. You will work in lockstep with Sales, Product, and Customer Success teams, demonstrating a willingness to roll up your sleeves and contribute wherever necessary to achieve collective goals.
• • Embracing a growth mindset, you will be inherently curious, receptive to coaching, and enthusiastic about the opportunity to build new processes, develop best practices, and contribute to the foundational playbooks of a rapidly scaling company.
• • Your role is critical in ensuring that Hatch not only meets but exceeds customer expectations, driving adoption, maximizing value, and fostering long-term partnerships through exceptional technical guidance and strategic problem-solving.
• • You will play a vital role in shaping the narrative around AI-driven customer engagement, demonstrating how Hatch's platform can revolutionize business operations and deliver measurable impact.
• • This position offers a unique opportunity to be deeply involved in the technical and strategic aspects of customer acquisition and success, directly contributing to Hatch's growth and market leadership in the AI space.