Senior Solutions Engineer, Commercial

Mango Technologies, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Partner with Commercial Sales and Customer Success teams to deliver technical presentations that clearly explain ClickUp’s product suite, integrations, and AI-powered workflows to prospective and current clients.
• Design, develop, deploy, and manage customer-specific Proof of Concept (PoC) projects tailored to demonstrate value and drive adoption of ClickUp’s platform.
• Resolve complex technical issues faced by commercial clients, including data migration challenges and system integration conflicts.
• Build custom reports and dynamic dashboards for client management teams to visualize workflows, productivity metrics, and operational insights.
• Assist in the technical and functional preparation of Requests for Proposals (RFPs), ensuring accurate representation of ClickUp’s capabilities and compliance with client requirements.
• Maintain and update demo environments to reflect the latest product features, ensuring sales teams have access to current, accurate, and compelling demonstrations.
• Implement custom automation solutions using platforms such as Unito, Workato, Zapier, and Integromat to enable seamless cross-app integrations and workflow orchestration.
• Leverage AI platforms to design and deploy agentic workflows involving autonomous agents for multi-step decisioning, task orchestration, and enterprise-scale productivity improvements.
• Collaborate with internal teams to understand client needs, align technical solutions with business objectives, and coordinate implementation timelines across Sales, Success, and Engineering.
• Stay current with all new ClickUp feature releases and proactively update knowledge bases, training materials, and demo configurations to support internal teams.
• Support clients through all phases of adoption, including onboarding, configuration, and ongoing optimization, ensuring high customer satisfaction and retention.
• Operate independently with minimal supervision while maintaining high standards of accuracy, timeliness, and communication in a fast-paced, remote-first environment.
• Serve as a trusted technical advisor to both technical and executive stakeholders, influencing purchasing and adoption decisions through clear, compelling communication.
• Support clients in Pacific and Mountain time zones, requiring alignment with their business hours and availability for virtual meetings and on-site support as needed.
• Apply deep understanding of cloud transformation, change management, and organizational adoption strategies to guide clients through digital workflow transitions.
• Identify opportunities to upsell and expand accounts by uncovering additional use cases for ClickUp’s converged workspace, including AI-powered search, docs, chat, calendar, and task management features.
• Maintain a creative and solution-oriented approach to problem-solving, leveraging technical aptitude to build lightweight custom solutions without requiring full engineering intervention.
• Work closely with product and engineering teams to relay client feedback, prioritize feature requests, and ensure customer insights inform product development.

🎯 Requirements

• 5+ years in a customer-facing role with technology, ideally in pre-sales, consulting, implementation, or sales enablement
• 2+ years demonstrable success working with commercial clients
• Bachelor of Science in a technical field (preferred); completion of a 4-year degree required
• Hands-on experience with integration platforms (Unito, Workato, Zapier, Integromat), web services, and APIs
• Proven experience designing and implementing agentic workflow automation using AI platforms, including autonomous agents for task orchestration and cross-app integrations
• Strong customer-facing skills with ability to influence technical and executive audiences

🏖️ Benefits

• Opportunity to pioneer AI-driven workplace solutions at scale
• Remote-first work environment with flexibility to serve Pacific and Mountain time zones
• Collaborative, fast-paced culture focused on innovation and impact
• Access to cutting-edge tools and platforms to build and demonstrate enterprise-grade solutions

Skills & Technologies

Senior

Remote

Degree Required

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Mango Technologies, Inc.

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About Mango Technologies, Inc.

ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.

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