Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • As a Senior Support Engineer at n8n, you will ensure enterprise and community users receive best-in-class technical support by troubleshooting complex workflow and integration issues, collaborating with engineering, and improving support systems through documentation and tooling.
- • Day to day, you will provide technical support via tickets, chat, and forums; diagnose and reproduce complex issues in n8n workflows and integrations; collaborate with Engineering and Product to escalate and resolve product issues; create and maintain documentation and knowledge base articles; identify recurring problems and propose product improvements; contribute to the community by sharing best practices; and help build internal playbooks and improve support tooling.
- • n8n is a remote-first, open-source workflow automation platform headquartered in Berlin with over 220 employees across Europe and the US, backed by $240M in funding and a $2.5B valuation, serving a community of 650K+ developers and known for its 145k+ GitHub stars and innovative AI orchestration capabilities.
- • In this role, you will develop deep expertise in low-code and AI automation, influence product reliability through feedback loops with engineering, grow into a technical leader in support operations, and gain experience scaling support functions in a high-growth, mission-driven SaaS environment.
🎯 Requirements
- • 5+ years in technical support, customer-facing engineering, or similar roles
- • Strong experience troubleshooting complex production environments
- • Deep understanding of workflow automation, APIs, and integrations
- • Strong knowledge of Node.js environments and containerized deployments
- • Experience collaborating closely with engineering on complex technical issues
- • Ability to identify systemic issues and drive improvements in product reliability and support processes
🏖️ Benefits
- • Competitive compensation with equity ownership
- • 20 vacation days, 8 sick days, and public holidays (US)
- • Multiple low-premium medical plans with dental and vision coverage
- • 401(k) retirement plan with 4% employer match
- • Company-paid short-term and long-term disability and life insurance
- • €1K annual stipend for courses, books, events, or coaching
- • $100 monthly open-source project support
- • Unlimited AI budget for productivity and creativity tools
Skills & Technologies
About n8n GmbH
n8n GmbH provides open-source workflow automation software that enables technical teams to connect applications and APIs without writing extensive code. The Berlin-based company offers a fair-code licensed platform for building, deploying and monitoring integrations, ETL pipelines and business processes. It combines visual node-based editing with JavaScript flexibility, supports hundreds of pre-built integrations, and can be self-hosted or used via cloud. Founded in 2019, n8n serves developers, IT departments and digital agencies seeking cost-effective alternatives to proprietary automation tools.
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