Job Overview
Location
Australia - Melbourne
Job Type
Full-time
Category
Sales
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts.
- • As their TAM, be the assigned accounts’ prime point of contact and engage resources across several teams as needed to resolve their issues and requests. Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE’s solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor. Personally resolve customer issues as required while scheduling time for proactive activities.
- • NICE Ltd. is a global leader in AI, cloud and digital solutions, with software used by 25,000+ global businesses including 85 of the Fortune 100. The company manages over 120 million customer interactions daily and monitors 3+ billion financial transactions, operating across 30+ countries with 8,500+ employees.
- • The person will develop expertise in telecommunications, contact center, and related technologies, gain experience driving customer success outcomes, and grow into a trusted advisor role—building mutual success plans, presenting customized reports, and turning struggling accounts into successful ones while collaborating across technical support, engineering, and product teams.
🎯 Requirements
- • Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required
- • 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery
- • Wide experience of Enterprise Cloud Telephony and CX Platforms
- • Demonstrated technical problem-solving proficiency
- • Excellent analytical and advanced troubleshooting skills with end-users/customers
- • Excellent customer service and communication skills, both verbal and written
🏖️ Benefits
- • NICE-FLEX hybrid model: 2 days in office, 3 days remote work per week
- • Opportunity to work with market-leading AI, cloud and digital solutions used by Fortune 100 companies
- • Endless internal career opportunities across multiple roles, disciplines, domains, and global locations
- • Chance to learn and grow in a fast-paced, collaborative, and creative environment as part of an innovation powerhouse
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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