Job Overview
Location
US (Remote)
Job Type
Full-time
Category
Operations
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end technical onboarding of new clients, from scoping through go-live, ensuring seamless integration of Leap’s specialty pharmacy platform.
- • Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files while managing QA to ensure data integrity and accuracy.
- • Serve as the primary technical resource for clients and vendor partners, translating complex requirements into scalable, repeatable solutions and building strong relationships through proactive communication.
- • Identify and implement automation opportunities across file processing, data ingestion, and reporting, partnering with engineering and operations to improve workflows and reduce manual interventions.
- • Support customer relaunches, expansions, and platform updates while leading remediation efforts for technical failures through root cause analysis and fix validation.
- • Drive process standardization and scalability to support Leap’s growth, contributing to on-time launches, high client satisfaction, and reduced implementation errors.
- • Collaborate cross-functionally with clinical, operations, data, and client success teams to ensure implementations align with Leap’s commitment to excellence in specialty care delivery.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.
- • 3-5+ years in technical implementation, SaaS delivery, or technical operations, with healthcare/healthtech experience strongly preferred.
- • Strong understanding of ETL pipelines, API integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
- • Experience with SFTP, eligibility data, claims data, prior authorizations, and healthcare integrations.
- • Prior client-facing experience in technical account management, project management (PMP certification a plus), and implementation.
- • Familiarity with project management and CRM tools such as HubSpot, Salesforce, or Asana.
🏖️ Benefits
- • Competitive salary and equity
- • Comprehensive medical, dental, and vision coverage
- • Flexible remote work environment
- • Opportunities for professional development and career advancement as Leap grows
Skills & Technologies
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About Leap Technologies, Inc.
Leap is a technology company focused on revolutionizing the retail experience through its innovative platform. They enable brands to launch and manage their own direct-to-consumer (DTC) physical retail stores seamlessly. Leap's solution provides the infrastructure, technology, and operational support needed to create engaging in-person shopping environments. This allows brands to connect with customers offline, build brand loyalty, and drive sales without the traditional complexities of brick-and-mortar retail. Their approach bridges the gap between online and offline commerce, offering a flexible and scalable model for brands looking to expand their physical presence.
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