Job Overview
Location
Remote USA
Job Type
Full-time
Category
Operations
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • The Service Delivery Specialist supports the Carrier channel by coordinating the delivery of Sparklight’s suite of products for carrier customers, ensuring seamless deployment and ongoing service management.
- • Day-to-day responsibilities include overseeing multiple deployment projects, providing documentation and status updates, coordinating with internal teams and external carrier contacts, and resolving service issues before, during, and after activation.
- • The role involves close collaboration with Network Engineering, Local Operations, Business NOC, and other operational support organizations to maintain high satisfaction levels and ensure compliance with organizational standards.
- • This position offers the opportunity to develop expertise in fiber deployment, project coordination, and carrier relationship management while contributing to organizational goals and brand principles in a remote-friendly environment across multiple U.S. states.
🎯 Requirements
- • High school diploma or GED with three to five years of related experience and/or training; Bachelor’s degree preferred.
- • Previous experience in the cable industry, specifically in fiber deployment, configuration, and project management.
- • Intermediate proficiency in Outlook, Excel, Word, and Visio; knowledge of Salesforce.com and ServiceNow preferred.
- • Understanding of ROI and RFP processes; thorough working knowledge of WAN/LAN topology in MSO or Telco contexts.
- • Proven ability to collaborate with support organizations for complete customer resolution, with strong troubleshooting and customer service skills.
- • Willingness to travel up to 5% as needed.
🏖️ Benefits
- • Medical, dental, and vision plans effective on the first day of employment.
- • 401(k) with 100% company match (up to 5% of eligible compensation), starting immediately.
- • Paid time off (vacation, holiday, and personal/sick days), life insurance, and group legal plan with identity theft protection.
- • Tuition reimbursement (up to $5,250 in the first year), associate recognition programs, and advancement opportunities.
- • Collaborative work environment and annual community support initiatives across the U.S.
Skills & Technologies
About Cable One, Inc.
Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.
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