Job Overview
Location
Remote - India
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
📋 Description
- • The Service Desk Analyst role is a critical frontline position within the iatricSystems Service Center, serving as the primary point of contact for customers to ensure timely and effective resolution of technical issues through incident, problem, event management, and service fulfillment processes.
- • Day-to-day responsibilities include creating, updating, and managing service tickets (iTask), performing contact identification, logging, categorization, prioritization, diagnosis, and resolution of customer issues, and escalating to higher support levels when necessary or closing tickets appropriately.
- • The role operates within the Service Desk & Technical Management (Service Support Operations Center) team at Harris Computer Systems Corporation, supporting healthcare technology solutions with a focus on delivering reliable, customer-centric technical support.
- • This position offers the opportunity to develop strong technical troubleshooting, customer communication, and IT service management skills, with potential growth into advanced support, team leadership, or specialized technical roles within the organization.
🎯 Requirements
- • Minimum qualifications including relevant work experience and educational background in IT support or related field
- • Ability to create, update, categorize, prioritize, diagnose, and resolve service tickets (iTask) following established procedures
- • Competency in escalating unresolved issues to next-level support or closing tickets appropriately based on resolution criteria
🏖️ Benefits
- • Opportunity to work remotely from India with a global healthcare technology company
- • Exposure to enterprise-level service desk operations and ITIL-based processes
- • Professional development in technical support, customer service, and incident management within a structured IT service environment
Skills & Technologies
About Harris Computer Systems Corporation
Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
