Service Desk Specialist

Playson Limited

Job Overview

Location

Kyiv Office

Job Type

Full-time

Full Job Description

📋 Description

• As a Service Desk Specialist at Playson Limited, you will be the frontline technical support ensuring seamless IT operations for employees across remote and on-site environments, directly enabling productivity and business continuity through reliable technology access and support.
• You will provide day-to-day IT support to employees, including troubleshooting hardware, software, and system issues, managing user accounts and permissions, handling onboarding and offboarding processes, preparing and configuring workstations, maintaining IT documentation and asset records, supporting internal tools like Google Workspace, Atlassian, and GitHub, assisting with cloud access management (AWS/GCP/Azure basics), managing IT equipment procurement and inventory, and participating in IT infrastructure and security improvements.
• Playson Limited is a technology-driven company focused on delivering innovative gaming solutions, relying on a robust and secure IT infrastructure to support its global teams; the IT function plays a critical role in enabling seamless collaboration, safeguarding data, and ensuring operational efficiency across departments.
• In this role, you will deepen your expertise in enterprise IT support, gain hands-on experience with hybrid cloud environments and identity access management, strengthen your documentation and process optimization skills, and develop a proactive approach to IT service delivery—positioning you for growth into senior IT operations, systems administration, or IT security roles.

🎯 Requirements

• 2+ years of experience in IT support, Service Desk, or system administration
• Proven experience with access management, user onboarding/offboarding, and equipment provisioning
• Hands-on experience supporting both macOS and Windows operating systems
• Foundational understanding of networking concepts including DNS, DHCP, VPN, and TCP/IP
• Proficiency with ticketing systems for tracking and resolving user issues
• Basic knowledge of cloud platforms (AWS, Azure, GCP) and GitHub access management
• Experience maintaining accurate IT documentation and asset records
• Fluency in Ukrainian and basic proficiency in English

🏖️ Benefits

• Competitive salary paid in EUR
• Quarterly bonus system tied to performance
• Flexible working schedule to support work-life balance
• Comprehensive medical insurance coverage
• Unlimited vacation and sick leave policy
• Annual budget allocated for professional learning and certifications
• Provision of modern, high-performance hardware for work

Skills & Technologies

AWS

Azure

GCP

GitHub

Remote

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Playson Limited

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About Playson Limited

Malta-based iGaming supplier developing online casino games, including video slots, table games and promotional tools for regulated markets. Established in 2012, the company delivers HTML5 titles integrated via single API, supports 20+ languages and 25+ currencies, and holds licenses from Malta Gaming Authority, UK Gambling Commission and others. Clients include tier-one operators across Europe and Latin America. Products emphasize math-driven mechanics, certified RNGs and responsible-gaming compliance, while back-office analytics give operators real-time data and bonus management.

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