Service Manager (m/w/d) HCS - Professional

📋 Description

• • As a Service Manager (m/w/d) for the HCS division at Miele Professional, you will play a pivotal role in ensuring the seamless operation and exceptional service delivery for our high-quality commercial machinery.
• • Miele Professional is a distinguished leader in providing premium commercial machines, offering sophisticated and economically viable solutions for comprehensive textile and laundry care, dishwashing, and the hygienic reprocessing of medical instruments and laboratory glassware.
• • The HCS (Hotel/Restaurant/Catering - Care - Self-Service) division specifically focuses on laundry and gastronomy technology, serving a discerning clientele that prioritizes quality, safety, and uninterrupted service continuity.
• • Your primary responsibility will be the technical support and management of customers within the laundry and gastronomy technology sectors, working collaboratively with your dedicated team of service technicians across Central and Eastern Switzerland.
• • You will be instrumental in guiding and coaching your service technician team, providing on-site support during customer engagements when necessary, and ensuring they are equipped to deliver Miele's renowned service standards.
• • A key aspect of your role will involve translating and achieving strategic target agreements, ensuring that team performance aligns with overarching business objectives.
• • You will be the point person for handling customer complaints and reclamations, employing your expertise to investigate issues thoroughly and develop tailored, effective solutions that uphold customer satisfaction and Miele's reputation.
• • A significant part of your contribution will be dedicated to training Miele service technicians and trade partners. This includes conducting training sessions at regional and national locations, and crucially, coordinating the training plan with Miele Germany to ensure consistency and excellence across the board.
• • You will also provide essential support to the sales department, particularly in the context of large-scale projects, leveraging your technical knowledge and customer insights to contribute to successful project outcomes.
• • This role demands a proactive approach to problem-solving, a deep understanding of technical systems, and the ability to foster a high-performing team environment.
• • You will act as a crucial link between our customers, our service technicians, and the broader Miele organization, ensuring clear communication and efficient resolution of all service-related matters.
• • Your leadership will directly impact customer loyalty and retention, as you ensure that Miele's commitment to quality and reliability is reflected in every service interaction.
• • The role requires a hands-on approach, where you are not only managing but also actively contributing to the technical understanding and problem-solving capabilities of your team.
• • You will be responsible for identifying areas for service improvement and implementing best practices to enhance efficiency and customer satisfaction.
• • By understanding the unique needs of the HCS sector, you will help shape service strategies that cater specifically to the demands of hotels, restaurants, catering businesses, and self-service operations.
• • Your ability to anticipate potential issues and proactively address them will be vital in maintaining the high standards expected of Miele Professional.
• • This position offers the opportunity to work with cutting-edge technology in a dynamic market, contributing to the success of a globally recognized brand.
• • You will be empowered to make decisions and take ownership of service operations within your designated region, driving continuous improvement and operational excellence.
• • The role involves a blend of technical expertise, people management, and strategic thinking, making it a challenging yet rewarding opportunity for a seasoned service professional.
• • You will be a key ambassador for Miele Professional, embodying the company's values of quality, innovation, and customer focus in all your interactions.
• • Your success will be measured by the effectiveness of your team, the satisfaction of your customers, and your contribution to the overall growth and reputation of Miele Professional in Switzerland.