Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • As the Service Program Manager, you will drive overall customer satisfaction by leading the business and program management of the GEHC-Customer service partnership, delivering a comprehensive GE Healthcare solution.
- • You will serve as the primary point of contact for Lifepoint Health to GEHC for all matters relating to the Service Partnership, building a long-term, strategic alliance with all levels of the customer to exceed contractual obligations and add value.
- • You will implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements (e.g., KPI metrics, project and operational risk, cost and program reports, variation process/control).
- • You will act as a customer advocate to internal management, maintaining awareness of all program issues and working closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.
- • You will represent GE Healthcare in all service and project-related business and contractual discussions with the customer, ensuring timely completion of all appropriate contract documents such as acceptance certificates and variation agreements.
- • You will organize and support program, technical, and operational reviews with the customer, generating regular program updates for internal management.
- • You will lead efforts to drive operational excellence and efficiency opportunities with the customer and GE Healthcare, collaborating to develop and communicate best practices across the enterprise.
- • GE HealthCare is a global leader in medical technology, pharmaceutical diagnostics, and digital solutions, committed to improving patient outcomes through innovation and precision care.
- • This role offers the opportunity to develop deep expertise in healthcare service management, strategic partnership leadership, and cross-functional influence within a Fortune 500 healthcare technology company.
🎯 Requirements
- • Bachelor’s degree
- • Project/Program Management or Service Leadership experience desired
- • Strong communication skills to synthesize complex issues and communicate clearly
- • Demonstrated ability to energize, develop, and build rapport at all levels within an organization
- • Willingness to travel 25%
- • Strong understanding of biomed and imaging
🏖️ Benefits
- • Competitive benefits package including medical, dental, vision, paid time off, 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
- • Eligibility for performance-based incentive compensation, including cash bonus(es) and/or long term incentives (LTI)
- • Professional development opportunities and challenging careers within a global healthcare technology leader
- • Work environment committed to equal opportunity employment and inclusive practices
- • No relocation assistance provided for this remote position
Skills & Technologies
About GE HealthCare Technologies Inc.
GE HealthCare Technologies Inc. designs, manufactures and services medical imaging, diagnostics, monitoring and life-care equipment for hospitals, clinics and research institutions worldwide. The company’s portfolio includes MRI, CT, ultrasound, X-ray and molecular imaging systems, contrast agents, pharmaceutical diagnostics, ventilators and anaesthesia machines, enterprise digital solutions, and after-sales support, training and financing services. Headquartered in Chicago, Illinois, it operates manufacturing, R&D, sales and service facilities across North America, Europe and Asia.
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