Service Program Manager - NYC, NY

📋 Description

• • Manage pre- and post-contractual administration and execution for service agreements and time-and-material programs, ensuring alignment with contract terms and conditions.
• • Oversee claim management processes and execute risk modeling activities to support contract and project integrity.
• • Lead contract estimating processes to support tender submissions and project reviews, contributing to financial accuracy and bid competitiveness.
• • Ensure profitability and customer satisfaction for assigned contracts through proactive program management and issue resolution.
• • Serve as the primary liaison between internal teams (customer service, parts & transactional services, field service, repair service) and external customers.
• • Collaborate with sales teams to support new contract proposals and campaign initiatives, translating customer needs into service program deliverables.
• • Develop and apply in-depth technical knowledge within a specific service discipline to execute organizational policies and strategies.
• • Utilize understanding of key business drivers to align program execution with broader departmental and organizational goals.
• • Exercise judgment within established guidelines to propose solutions outside standard parameters, with guidance from leadership.
• • Solve straightforward operational problems using technical skills, analytical thinking, and input from multiple internal sources.
• • Function as an individual contributor with proven interpersonal skills or an early-stage people leader providing informal guidance to new team members.
• • Maintain compliance with GE HealthCare’s behavioral expectations: acting with humility, building trust, leading with transparency, delivering with focus, and driving ownership with integrity.
• • Support on-site operations as required, despite the remote job designation, with potential for in-person engagement at customer or facility locations.
• • Document, plan, market, and execute service programs with attention to detail and process adherence.
• • Contribute to continuous improvement of service program frameworks through lessons learned and stakeholder feedback.