Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Business Analyst
Date Posted
March 1, 2026
Full Job Description
đź“‹ Description
- • As a ServiceNow Business Analyst at Guidehouse, you will be at the forefront of digital transformation, playing a pivotal role in leading and shaping ServiceNow projects for our diverse clientele. Your primary responsibility will be to bridge the gap between complex business needs and robust technical solutions, ensuring that our clients leverage the full potential of the ServiceNow platform. This involves deep engagement with clients and end-users to meticulously identify, analyze, and translate functional requirements into actionable specifications that guide development efforts.
- • You will collaborate closely with our talented ServiceNow development teams, providing clear direction and detailed requirements for the design, development, implementation, and ongoing administration of ServiceNow applications. Your expertise will be crucial in translating intricate business challenges and objectives into effective technical designs and practical solutions within the ServiceNow ecosystem.
- • A key aspect of your role will be supporting the entire lifecycle of ServiceNow projects. This includes maintaining frequent and meaningful engagement with stakeholders at all levels, from initial discovery through to post-implementation support. You will be instrumental in capturing current state processes, identifying critical pain points, and architecting future state processes that are optimized for efficiency and effectiveness.
- • Your work will directly influence the enhancement and configuration of ServiceNow applications. You will act as a vital liaison between business stakeholders and technical teams, ensuring seamless communication and alignment throughout the development process. This collaborative approach guarantees that the solutions delivered not only meet but exceed client expectations.
- • To drive innovation and continuous improvement, you will be expected to stay abreast of the latest ServiceNow products, features, and emerging industry trends. This forward-thinking approach will enable you to provide strategic recommendations for optimizing existing ServiceNow implementations and identify opportunities for leveraging new capabilities.
- • You will be responsible for building essential functional work products, including but not limited to, detailed process maps, comprehensive design documents, and clear communication plans. These artifacts are critical for project clarity, stakeholder alignment, and successful project execution.
- • Furthermore, your role will encompass supporting functional product testing and user acceptance testing (UAT), ensuring that the developed solutions meet all specified requirements and user needs. You will also be responsible for creating thorough technical and functional documentation that supports the deployed ServiceNow solutions, facilitating knowledge transfer and ongoing maintenance.
- • This position offers a unique opportunity to work on challenging projects within a dynamic consulting environment, contributing to significant client outcomes and professional growth. Your ability to understand and articulate business needs, coupled with a strong grasp of technology, will be paramount to your success and the success of our clients.
- • You will be empowered to take ownership of your work, manage multiple priorities effectively, and contribute to a high-performing team. The remote nature of this role provides flexibility while demanding a high degree of self-direction and proactive engagement.
- • By joining Guidehouse, you become part of a leading global provider of management consulting services, dedicated to helping clients address their most complex challenges and capitalize on opportunities. Your contributions will directly impact client success and the growth of our firm.
🎯 Requirements
- • Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience.
- • Experience with Software Development Lifecycle (SDLC) methodologies, deliverables, and controls.
- • Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.
- • Bachelor’s degree required.
- • Ability to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance.
🏖️ Benefits
- • Medical, Rx, Dental & Vision Insurance
- • 401(k) Retirement Plan
- • Tuition Reimbursement, Personal Development & Learning Opportunities
Skills & Technologies
Remote
Degree Required
About Guidehouse Inc.
Guidehouse Inc. is a global consulting and managed services provider formed in 2018 from the public sector practice of PwC. The company advises public and commercial clients on strategy, technology, risk management, and operations, focusing on energy, financial services, health, defense, and cybersecurity. With 18,000 professionals in over 60 offices worldwide, it delivers implementation support, managed services, and digital solutions to federal agencies, utilities, and Fortune 500 organizations. Guidehouse is majority-owned by Veritas Capital and partners with governments and businesses to address complex regulatory, operational, and innovation challenges.
