ServiceNow Client Engagement Delivery Manager - Digital Velocity

CDW Corporation

Job Overview

Location

Remote – USA

Job Type

Full-time

Full Job Description

📋 Description

• The ServiceNow Client Engagement Delivery Manager - Digital Velocity is a senior delivery leader responsible for ensuring successful execution of client engagements through strong governance, disciplined delivery, and empowered project leadership. This role serves as a trusted advisor to Sales, Advisory, Delivery, and Clients, ensuring delivery outcomes align to business objectives, financial targets, and client expectations.
• The person will lead and develop a team of Project Managers, set clear expectations, build delivery maturity, and ensure consistent project management standards across engagements, practices, and geographies. They will own delivery governance, serve as an executive escalation point, partner with cross-functional leadership, support pre-sales strategies, drive client engagement excellence, ensure financial accountability, coach and mentor Project Managers, promote continuous improvement, and build trusted partner relationships.
• CDW Corporation is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. The company emphasizes trust, connection, and commitment, operating as coworkers rather than just employees, and is committed to being an AI-fluent organization while fostering an equitable, transparent, and respectful workplace.
• The person can learn to lead delivery excellence at scale, deepen expertise in professional services financials and governance, strengthen executive-level client and stakeholder engagement, develop people leadership and coaching skills, drive process improvement and innovation, and contribute to CDW’s vision of becoming an AI-fluent organization while shaping delivery strategy across complex enterprise engagements.

🎯 Requirements

• Bachelor’s degree and 7+ years of experience delivering enterprise-scale professional services or client engagements, including planning, execution, and governance, or 11+ years of equivalent experience delivering large, complex client initiatives
• 3+ years of people leadership experience, directly managing Project Managers or delivery professionals
• Proven ability to lead delivery teams, influence without authority, and drive accountability across cross-functional stakeholders
• Strong experience managing client engagements, including risk, scope, financial performance, and executive communications
• Demonstrated ability to identify, escalate, and resolve delivery, client, and people issues in a calm, solution-oriented manner
• Experience partnering with Sales and Solution teams to support account strategy, services growth, and successful transitions from sales to delivery
• Strong understanding of professional services financials, including utilization, margin, forecasting, and revenue attainment
• Excellent written, verbal, and presentation skills, with the ability to clearly communicate delivery status and recommendations to both internal leaders and external executives
• History of building trust and credibility across diverse teams, functions, and levels, navigating complex interpersonal and organizational dynamics with diplomacy
• Ability to operate effectively in ambiguous, fast-paced environments, managing competing priorities while maintaining delivery quality and client confidence
• Demonstrated ability to apply lessons learned and continuously improve delivery outcomes across teams and engagements

🏖️ Benefits

• Opportunity to champion and be accountable for CDW’s vision of becoming an AI-fluent organization
• Access to a collaborative environment where work matters, growth is supported, and contributions help shape what’s next
• Being part of a Fortune 500 technology solutions provider with deep expertise, strong relationships, and broad industry knowledge
• Working in a culture that emphasizes trust, connection, commitment, and meaningful work where people feel supported, heard, and empowered
• Equal opportunity employer commitment with consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law

Skills & Technologies

Remote

Degree Required

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CDW Corporation

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About CDW Corporation

CDW Corporation is a Fortune 500 technology solutions provider headquartered in Vernon Hills, Illinois. The company delivers integrated information technology hardware, software, and services to business, government, education, and healthcare customers in the United States, Canada, and the United Kingdom. Its offerings span cloud, cybersecurity, data center, mobility, and collaboration technologies. CDW operates as a value-added reseller and managed services provider, leveraging vendor partnerships with leading technology manufacturers to design, implement, and support complex IT environments. The company was founded in 1984 and trades on the NASDAQ under the symbol CDW.

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