Job Overview
Location
India - Remote
Job Type
Full-time
Category
Business Analyst
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • ServiceNow Senior Business Analyst role focused on HRSD+CSM implementations, driving enterprise transformation through AI-enabled ServiceNow solutions at NewRocket, an Elite ServiceNow Partner with two decades of expertise in enabling trusted AI adoption for global clients.
- • Understand and document business requirements and user stories for ServiceNow implementations; define customer needs, determine strategies, develop plans/proposals and make recommendations around internal processes for improved efficiency and effectiveness; own business requirements and agreement of priorities with clients/end users; conduct impact analysis on existing business processes and functions; produce functional specifications, wireframes, and mock-ups for delivery teams; partner with technical team to conduct demos and show & tell sessions with client end users; contribute to writing test scripts including acceptance criteria; facilitate testing/UAT and obtain agreement on priorities with client/end users.
- • NewRocket is an AI-first Elite ServiceNow Partner that activates real value on the Now Platform, combining industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence; as one of the largest pure-play ServiceNow partners, we are uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value through #GoBeyondWorkflows initiatives.
- • Opportunity to achieve multiple ServiceNow certifications through official training, deepen expertise in HRSD and CSM modules, lead complex implementations, and grow into a trusted advisor role shaping enterprise ServiceNow strategy while working on innovative, AI-integrated solutions for global clients.
🎯 Requirements
- • 5+ years of experience working as a Business Analyst
- • Proven ServiceNow experience with expertise in HRSD+CSM
- • Strong knowledge of business process architecture principles for cloud-based platforms
- • Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
- • Understanding of Agile/Scrum methodologies
- • Strong written and verbal communication skills
- • Ability to assess and mitigate risk
- • Strong problem-solving skills; ability to simplify complex situations
- • Strong relationship management skills with all levels
- • Good documentation and stakeholder communication skills
- • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- • Willingness and ability to continue education within the ServiceNow platform and complete ServiceNow competency certifications and module accreditations
- • Preferred: ServiceNow CSA certification
🏖️ Benefits
- • Official ServiceNow training provided to achieve multiple certifications
- • Commitment to a diverse and inclusive workplace where every employee is valued and respected
- • Equal opportunity employer with affirmative action practices, providing employment regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status
- • Accommodation support available for individuals with disabilities via [email protected]
- • Remote work opportunity based in India with global team collaboration
- • Chance to work on innovative, AI-driven ServiceNow projects that #GoBeyondWorkflows to create new customer experiences
- • Supportive environment that sets clear success expectations and allows autonomy to apply skills and experience toward customer goals
Skills & Technologies
About Highmetric Inc.
Highmetric is a technology services firm specializing in ServiceNow enterprise implementations, digital transformation, and managed services. The company delivers strategic advisory, platform deployment, integration, and optimization across ITSM, HR, security, and customer workflows for Fortune 1000 and public-sector clients. Headquartered in New York with offices across North America, it combines certified ServiceNow expertise with change-management methodologies to modernize operations, automate processes, and improve user experience. Services span roadmap development, custom application builds, governance frameworks, and 24/7 support, enabling organizations to accelerate cloud adoption and realize measurable ROI from their ServiceNow investments.
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