Job Overview
Location
Florida - Remote
Job Type
Full-time
Category
Operations
Date Posted
May 7, 2026
Full Job Description
📋 Description
- • The Settlement Resolution Specialist provides senior-level guidance and subject matter expertise on escalated settlement inquiries from financial institutions or cardholders resulting from errors in fraud and non-fraud chargeback processing, playing a critical role in minimizing company losses and ensuring compliance with card association and regulatory standards.
- • Day-to-day responsibilities include researching and resolving client and cardholder tickets related to errors, exceptions, and rejects; posting daily settlement entries in Velera’s general ledgers; analyzing fraud/dispute information; generating cardholder correspondence; conducting outbound calls to members and financial institutions; sharing knowledge with junior team members; and assisting leadership with special projects.
- • Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider serving over 4,000 financial institutions across North America, guided by a people-helping-people philosophy that emphasizes inclusion, psychological safety, and innovation in financial technology.
- • In this role, the individual can develop deep expertise in payment systems, chargeback and settlement processes, regulatory compliance, and financial operations while gaining opportunities to coach peers, recommend process improvements, and collaborate across Client Delivery, Compliance, Legal, and Operations teams.
🎯 Requirements
- • High School Education or GED required
- • Associate’s degree or equivalent education and experience required
- • Minimum 2 years of experience as a Case Management Representative
- • Minimum 2 years of experience in a credit/debit card environment with focus on dispute, fraud, and card industry knowledge
- • Minimum 2 years of customer service experience
- • Prior VELERA account recovery system experience preferred
🏖️ Benefits
- • Competitive wages
- • Medical, dental, and vision insurance with telemedicine options
- • 401(k) plan with employer match
- • Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA)
- • Paid Time Off (PTO), maternity/parental/family care leave, and 12 paid holidays
- • Tuition reimbursement, wellness program, and Employee Assistance Program (EAP) for mental health and well-being
Skills & Technologies
About CO-OP Financial Services
CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.
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