Small Business Consultant

Web.com Group, Inc.

Job Overview

Location

United States - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Small Business Consultant at Web.com Group, Inc. (operating under Network Solutions), you will serve as the first point of contact for customers seeking to establish or grow their online presence, playing a critical role in helping small and medium-sized businesses succeed in the digital economy by guiding them toward tailored website design and SEO solutions.
• You will educate customers about site design services by understanding their business goals, brand identity, and functional needs, then clearly articulating how Network Solutions’ expert team can transform their vision into a professional, user-friendly website that drives engagement and conversions.
• You will consult with customers on search engine optimization (SEO) services, analyzing their current marketing strategies and online visibility to recommend data-informed enhancements that improve search rankings, increase organic traffic, and support long-term digital growth.
• You will maintain up-to-date knowledge of evolving SEO best practices, algorithm changes, and digital marketing trends through continuous learning and internal training, ensuring your recommendations remain competitive and effective in a fast-changing landscape.
• You will demonstrate strong interpersonal and communication skills in a high-volume, dynamic environment, skillfully managing multiple customer interactions via inbound and outbound channels—including online inquiries, emails, and internal referral leads—while adapting priorities to meet shifting demands and maintain exceptional service quality.
• You will follow a hybrid sales approach combining responsive inbound engagement with proactive outbound outreach to connect with prospects and existing customers, building trust through consultative dialogue that focuses on solving business challenges rather than pushing products.
• You will be driven to consistently meet and exceed individual and team sales quotas, leveraging motivation, resilience, and a results-oriented mindset to unlock uncapped commission potential while contributing to the company’s growth and customer success metrics.
• You will bring genuine enthusiasm for helping small and medium-sized businesses thrive online, approaching each interaction with empathy and a desire to empower entrepreneurs with the tools they need to compete in today’s digital marketplace.
• You will actively participate in a supportive remote work culture that emphasizes connection and inclusion, engaging in regular team stand-ups, virtual chats, and MS Teams coaching sessions to stay aligned, receive feedback, and foster belonging despite geographic dispersion.
• You will benefit from industry-leading sales training and ongoing development resources, including access to LinkedIn Learning and internal enablement programs, designed to accelerate your expertise in consultative selling, digital products, and customer needs analysis.
• You will grow professionally by mastering the intersection of sales, technology, and small business needs, gaining transferable skills in customer consultation, digital marketing fundamentals, and solution-based selling that can advance your career in sales, consulting, or digital services.

🎯 Requirements

• Proven ability to meet or exceed sales targets in a target-driven environment, with a track record of consistent performance and quota attainment.
• Exceptional verbal and written communication skills, enabling clear, persuasive, and empathetic interactions with diverse small business customers.
• Strong passion for supporting small and medium-sized businesses, demonstrated through prior experience, volunteer work, or genuine interest in entrepreneurship and digital empowerment.
• Eagerness to learn about website design and SEO principles, with willingness to engage in training and apply new knowledge to customer consultations.
• Ability to thrive in a fast-paced, changing environment, exhibiting adaptability, resilience, and effective prioritization amid shifting priorities and high-volume interactions.

🏖️ Benefits

• Comprehensive health and wellness package including medical, dental, vision, HSA, matching 401(k), life insurance, AD&D, STD/LTD, and pet insurance options to support your holistic well-being.
• Generous time-off policy and tuition reimbursement program, encouraging work-life balance and continuous personal and professional development.
• Access to LinkedIn Learning and internal training resources, providing ongoing skill development in sales, technology, and business consulting.
• Inclusive company culture with 20+ employee affinity groups, fostering connection, belonging, and opportunities to engage with colleagues across global teams around shared identities and interests.
• Remote work flexibility supported by structured team engagement, including regular stand-ups, virtual chats, and coaching sessions to ensure collaboration and support despite distributed work arrangements.

Skills & Technologies

Remote

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Web.com Group, Inc.

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About Web.com Group, Inc.

Web.com provides domain registration, website hosting, DIY and professional website design, online marketing, and e-commerce services to small and medium-sized businesses. Founded in 1999, the company offers drag-and-drop builders, SEO tools, pay-per-click advertising, social media management, and email marketing through subscription plans. Headquartered in Jacksonville, Florida, Web.com serves millions of customers worldwide and operates data centers across the United States.

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