Small Business Consultant

📋 Description

• • Educate customers on site design services by understanding their website goals and explaining how the company’s team can help bring their vision to life.
• • Educate customers on search engine optimization (SEO) services by assessing their current marketing strategy and demonstrating how the company can enhance it.
• • Maintain up-to-date knowledge of current SEO strategies and industry trends to provide accurate and relevant advice to customers.
• • Use a hybrid sales approach combining inbound and outbound dialing to engage customers who have inquired about products and services, including online inquiries, emails, and internally referred leads.
• • Serve as the first point of contact for customers interested in establishing or growing their online presence, ensuring a positive and consultative first impression.
• • Demonstrate exceptional interpersonal skills to build rapport, manage objections, and close sales in a high-volume, fast-paced environment.
• • Adapt and prioritize tasks effectively while managing multiple customer interactions simultaneously.
• • Maintain a strong focus on helping small and medium-sized businesses succeed by aligning their needs with appropriate digital solutions.
• • Leverage company-provided AI-accelerated tools to streamline customer interactions and improve service delivery.
• • Follow established sales processes to ensure consistent customer experiences and accurate documentation of interactions.
• • Collaborate with internal teams to support customer onboarding and service fulfillment based on agreed-upon solutions.
• • Stay informed about the company’s full suite of digital identity and security offerings, including domain registration, brand protection, and website security.
• • Contribute to a culture of inclusion by bringing authentic self-expression to work and participating in company affinity groups and learning initiatives.
• • Participate in team stand-ups, MS Teams coaching sessions, and internal chats to maintain connection and support while working remotely.
• • Consistently strive to meet and exceed assigned sales quotas through proactive engagement and consultative selling techniques.
• • Utilize written and verbal communication skills to clearly articulate complex digital services to customers with varying levels of technical knowledge.
• • Embrace continuous learning by engaging with company-provided training resources to deepen expertise in website design and SEO.
• • Operate within a fully remote work structure while maintaining high levels of accountability, motivation, and performance without direct in-person supervision.