Job Overview
Location
Ontario Remote Work, More...
Job Type
Full-time
Category
Customer Success
Date Posted
July 1, 2026
Full Job Description
📋 Description
- • The Software Customer Service Manager at Motorola Solutions is responsible for managing customer service contracts and relationships for CommandCenter Software, ensuring contractual obligations are met and driving resolution of complex issues across the customer base.
- • Day-to-day responsibilities include collaborating with Sales, Product, Engineering, Deployment, Customer Success, and support teams; executing service agreements; managing field resource deployment; reducing time to resolution; handling escalations; coordinating technical changes; reporting on service performance; and acting as a trusted technical advisor to customers.
- • The role resides within the Deployment, Managed & Support Services organization, which is dedicated to long-term customer success through enhanced relationships, onsite expertise, and professional services that drive operational acceptance and satisfaction across the product ecosystem.
- • The person in this role will develop expertise in public safety software solutions, strengthen cross-functional collaboration skills, gain experience in service lifecycle management, and grow as a trusted advisor who directly contributes to customer mission success and community safety outcomes.
🎯 Requirements
- • High School diploma, Associates, or Bachelor's degree in General Studies, IT, or Technology
- • Must be able to obtain a background clearance as required by government customers
- • Must reside in Canada to be considered for this position
- • 5+ years of experience in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services (preferred)
- • Proficiency in Agile project management
- • Familiarity with software deployment methodologies and quality processes
🏖️ Benefits
- • Target base salary range of $100,000 - $135,000 CAD
- • Opportunity to work with a global team focused on building safer communities through public safety technology
- • Referral payment plan available
- • Commitment to inclusive and accessible recruiting with accommodation support for candidates with disabilities
- • Exposure to end-to-end software and mobile video solutions in mission-critical environments
- • Clear path to become a trusted technical advisor and drive customer value realization
Skills & Technologies
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About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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