Software Engineer

NICE Ltd.

Job Overview

Location

Australia - Sydney

Job Type

Full-time

Full Job Description

📋 Description

• The Software Engineer, AI role at NICE Ltd. is a customer-facing, billable position focused on implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. This role is critical to enabling enterprises to deliver exceptional customer experiences through intelligent automation and seamless integrations.
• Day to day, the engineer will configure and customize Conversational AI solutions, build and maintain integrations using APIs and modern web technologies, implement and optimize bot behaviors using prompt engineering, develop proofs of concept and production components, support testing and go-live activities, diagnose and resolve technical issues across SaaS environments, refactor integrations to meet evolving needs, ensure quality and security standards, produce technical documentation, collaborate with Implementation Engineers and Consultants, participate in customer workshops, and maintain clear communication across cross-functional teams.
• NICE Ltd. is a global leader in AI, cloud, and digital customer experience software, serving over 25,000 businesses including 85 Fortune 100 companies. With over 8,500 employees across 30+ countries, the company manages more than 120 million customer interactions daily and monitors 3+ billion financial transactions, operating as an innovation powerhouse recognized for market leadership in its domains.
• In this role, the individual will deepen expertise in conversational AI, API integration, and enterprise solution delivery while gaining hands-on experience with NICE CXone and related platforms. They will grow as a technical consultant, strengthen collaboration and communication skills in customer-facing environments, and position themselves for advancement within a global organization offering extensive internal career mobility across roles, disciplines, and locations.

🎯 Requirements

• Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience
• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred
• Strong proficiency in JavaScript; Python familiarity is a plus
• Solid understanding of REST API integration patterns, modern authentication (OAuth2, OIDC, SAML), browser and web security (CORS, X Frame Options), and HTML/CSS and front-end fundamentals
• Ability to interpret API documentation, implement PoCs, and troubleshoot integrations
• Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques
• Clear, confident written and verbal communication skills
• Comfortable engaging with customers to explain technical concepts and implementation decisions
• Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution
• Authored detailed design documents, functional requirements documents, test use cases, and deployment guides

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where teams are comprised of the best of the best
• Work in a fast-paced, collaborative, and creative environment with endless internal career opportunities across multiple roles, disciplines, domains, and locations
• NiCE-FLEX hybrid model: 2 days in the office and 3 days remote per week, enabling maximum flexibility
• Office days focus on face-to-face meetings that drive teamwork, collaborative thinking, innovation, and vibrant interaction
• Opportunity to learn and grow daily as a market leader with constant chances to raise the bar
• Recognition as an innovation powerhouse in AI, cloud, and digital with consistent market leadership

Skills & Technologies

Python

JavaScript

REST

Remote

Degree Required

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NICE Ltd.

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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