Software Engineer, Borrower Experience

📋 Description

• • As a Software Engineer on the Borrower Experience team at Upstart, you will design and deliver borrower-facing features across web, mobile, and AI-powered experiences to improve self-service outcomes and payment success, directly contributing to the mission of reducing the cost and complexity of borrowing for all Americans.
• • Day to day, you will translate servicing workflows into intuitive, scalable product experiences, build and maintain full-stack systems integrating backend services with modern frontend frameworks, drive experimentation through A/B testing and analytics, and partner with Product, Design, Analytics, and Engineering to deliver high-quality solutions that reduce friction and inbound contact volume.
• • You will join Upstart’s Borrower Experience (BX) team, responsible for evolving the borrower-facing servicing experience across digital channels, working within a digital-first culture that values in-person connection through quarterly onsites and supports collaboration across 80+ cities in the US and Canada, with optional office presence in Columbus, Austin, the Bay Area, or New York City.
• • In this role, you will deepen your expertise in full-stack engineering, AI-integrated systems, and scalable distributed architectures while contributing to architectural decisions that unify systems into a cohesive, trusted borrower experience, advancing both your technical impact and professional growth in a mission-driven fintech environment.