Job Overview
Location
San Francisco, CA
Job Type
Full-time
Category
Software Engineering
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As a Software Engineer on the Forecasting & Scheduling team at Assembled Technologies Inc., you will play a critical role in building the intelligent systems that balance human agents and AI to optimize customer support operations at scale. Your work will directly impact how companies like Canva, Etsy, and Robinhood staff and automate their support teams, enabling faster, better service through data-driven decisions.
- • Day to day, you will develop forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine optimal agent staffing levels; design and implement scheduling systems that incorporate team preferences and business constraints (such as labor laws) to generate optimal schedules for thousands of support agents; and enhance MLOps practices to streamline machine learning model deployment, monitoring, and iteration for rapid innovation.
- • You will join a mission-driven team at Assembled, a company backed by $71M from NEA, Emergence Capital, and Stripe, dedicated to creating the only unified platform that orchestrates human and AI agents in customer support. The team tackles complex operational challenges at the intersection of workforce management, machine learning, and distributed systems, solving real-world problems akin to the nurse scheduling problem but at enterprise scale.
- • In this role, you will deepen your expertise in production ML systems, scalable scheduling algorithms, and workforce optimization, while gaining experience in building high-impact, customer-facing platforms used by industry leaders. You’ll have the opportunity to advance both the statistical rigor and runtime performance of forecasting and scheduling systems, contributing to a product that makes AI-human collaboration actually work in practice.
🎯 Requirements
- • Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work
- • Previous experience working on a machine learning or algorithmic team
- • Strong commitment to advancing both statistical and runtime performance in forecasting and scheduling systems
🏖️ Benefits
- • Opportunity to work on a platform used by industry leaders like Canva, Etsy, and Robinhood
- • Backed by $71M in funding from top-tier investors including NEA, Emergence Capital, and Stripe
- • Inclusive workplace culture committed to diversity, belonging, and enabling everyone to do their best work
Skills & Technologies
About Assembled Technologies Inc.
Assembled builds workforce management software for customer support teams. The platform forecasts demand, schedules staff, and tracks real-time metrics across support channels like email, chat, phone, and social. Integrations with Zendesk, Salesforce, Kustomer, and Intercom pull ticket data to automate staffing decisions. Companies use Assembled to reduce response times, balance agent workloads, and plan hiring against predicted ticket volume. Founded in 2018, the company serves technology, e-commerce, and marketplace businesses seeking to scale support operations efficiently.
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