Software Quality Specialist II

Nelnet, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Software Quality Specialist II at Nelnet Business Services, you will play a critical role in ensuring the reliability, performance, and usability of software products that serve over 1,300 higher education institutions, 11,500 K-12 schools, and millions of students and families worldwide. Your work directly impacts the quality of payment technology, education services, and learning management solutions used by faith-based and educational organizations, helping to uphold Nelnet’s mission of creating opportunities where people live, learn, and work.
• You will work with minimal supervision to drive continuous improvement in software quality by defining testable user stories, validating automated and manual testing processes, triaging defects, and leading after-action reviews that foster team learning and process refinement. Your deep understanding of the business domain enables you to bridge technical testing with real-world user needs, ensuring products meet both functional and accessibility standards.
• You will join a mission-driven team at Nelnet Business Services, a division of Nelnet, Inc., known for its culture of service, innovation, and long-term partnerships with education and faith-based communities. The team values creativity, collaboration, and data-informed decision-making, and operates in a hybrid work model that balances remote flexibility with periodic in-office collaboration at the Draper, Utah location.
• In this role, you will develop expertise in quality assurance leadership, test automation best practices, and cross-functional collaboration with software developers and product teams. You will have the opportunity to create learning materials for peers, influence testing standards across the organization, and grow into a trusted quality advocate who shapes how software is built, tested, and delivered at scale.
• Your day-to-day responsibilities include: defining testable user stories with clear test cases and acceptance criteria; reviewing automated test cases to ensure they support high-quality continuous deployment; monitoring software logs, metrics, and performance data to detect issues or improvement opportunities; triaging, validating, and tracking reported bugs or issues; leading after-action reviews to ensure the team learns from defects and improves QA practices; verifying that products meet UX design standards and accessibility guidelines (such as WCAG); identifying inefficiencies in automated tests and proposing enhancements; conducting manual and exploratory testing to validate test coverage and uncover edge cases; contributing to the evolution of automated test standards and best practices; and creating training materials to upskill other Software QA Specialists on tools, techniques, and domain knowledge.

🎯 Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of experience with NBS products or in a similar QA role at another company
• 1+ years of experience reading and understanding programming languages (e.g., Java, Python, JavaScript)
• 1+ years of experience with database querying (SQL or MongoDB)
• Ability to handle multiple priorities and work effectively under pressure
• Strong understanding of how business requirements translate into technical requirements and test scenarios

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, HSA, and FSA plans
• Generous earned time off (PTO), 401(k) with company match, and student loan repayment assistance
• Life insurance, AD&D, short- and long-term disability, employee assistance program (EAP), and tuition reimbursement
• Employee stock purchase program (ESPP), performance-based incentive pay, and a robust wellness program
• Hybrid work model with remote flexibility and periodic in-office collaboration at the Draper, Utah office
• Commitment to diversity, equity, inclusion, and accessibility as an Equal Opportunity Employer and Drug/Tobacco-Free Workplace

Skills & Technologies

MongoDB

Remote

$80k-85k

Degree Required

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Nelnet, Inc.

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About Nelnet, Inc.

Nelnet, Inc. is a diversified financial services and technology company headquartered in Lincoln, Nebraska. Originally founded in 1978 as a student-loan servicer, it now administers federal and private education loans, provides payment processing, tuition management, and campus commerce solutions for K-12 and higher-education institutions, and operates communications, renewable energy, and asset management businesses. The company leverages data and software platforms to support schools, lenders, borrowers, and commercial partners across the United States.

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