Solution Architect - Salesforce Amazon Connect

Thunder

Job Overview

Location

Remote US

Job Type

Full-time

Full Job Description

📋 Description

• As a Solution Architect specializing in Salesforce Service Cloud Voice and Amazon Connect, you will be at the forefront of designing and implementing cutting-edge customer engagement solutions for our clients.
• You will play a pivotal role in the entire solution lifecycle, from initial client engagement and requirement gathering through to configuration, testing, and successful deployment, ensuring our clients achieve best-in-class Salesforce business outcomes.
• Your primary responsibility will be to lead the configuration of sophisticated solutions, working in close partnership with client engagement teams to translate complex business needs into actionable technical designs.
• This involves deep collaboration with stakeholders to understand their unique challenges and strategic objectives, enabling them to leverage the full power of Salesforce and Amazon Connect.
• You will be instrumental in defining user stories, meticulously documenting processes, and overseeing rigorous testing phases to guarantee the quality and effectiveness of the delivered solutions.
• A key aspect of this role is evaluating existing client business processes, identifying areas for optimization, and proposing innovative enhancements that drive efficiency and customer satisfaction.
• You will translate high-level business requirements into detailed functional specifications, comprehensive business process maps, and precise business requirement documents, serving as the blueprint for development.
• Developing clear and concise user stories and process diagrams will be crucial to support the design and development of robust Salesforce solutions that align perfectly with client expectations.
• You will be responsible for completing the configuration of user stories within the Salesforce platform, leveraging AppExchange products, and integrating other cloud-based technologies as needed.
• A significant part of your role will involve documenting technical requirements and assigning necessary technical work to offshore development teams, fostering seamless collaboration.
• You will work closely with developers to test and verify that all implemented solutions accurately meet the defined business requirements, ensuring a high standard of quality deliverables.
• The ideal candidate possesses hands-on, working knowledge of various Salesforce clouds, with a specific emphasis on Service Cloud Voice and Amazon Connect, enabling you to optimize existing applications and implement new, transformative solutions.
• You will be expected to establish credibility quickly with key customer decision-makers and influencers, building trust and demonstrating your expertise.
• Strong problem-solving and analytical skills are essential to dissect complex issues and formulate effective solutions.
• Your ability to assess customers' strategic business goals and formulate product and services solutions that deliver measurable business outcomes will be a key differentiator.
• You must be adept at distilling complex strategic business requirements into clear, actionable product insights for both technical teams and client stakeholders.
• Exceptional verbal and written communication skills, coupled with outstanding presentation and active listening abilities, are paramount for effective client interaction and internal collaboration.
• You will actively contribute to the collective knowledge base of the team, sharing expertise, refining methodologies, and developing best practices.
• Practical exposure to Agile methodologies, including writing user stories, managing scrum calls, and prioritizing backlogs, is highly valued.
• Strong skills in data analysis and the creation of insightful dashboards will be necessary to track progress and demonstrate value.
• This role offers a unique opportunity to shape the future of Salesforce and Amazon consulting, working in a remote-first, global team of collaborative problem-solvers who are passionate about building and innovating.
• You will have the autonomy to refine processes, tackle challenging problems, and contribute to the evolution of our consulting practices, making a tangible impact.
• If you are driven by a desire to build, innovate, and grow your expertise in a dynamic environment, you will find a welcoming and stimulating workplace.
• This position is fully remote within the United States, offering flexibility and the opportunity to work from your preferred location.

🎯 Requirements

• 4-6 years of consulting experience within the Salesforce Partner or AWS ecosystems.
• 2 years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect.
• Comfortable establishing credibility with key customer decision makers and influencers.
• Strong problem-solving and analytical skills.
• Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes.
• Strong verbal, written communication, and presentation skills, plus extraordinary listening skills.
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks.

🏖️ Benefits

• Comprehensive Benefits with Sequoia: Medical, Dental, Vision, and Employer-Paid Life & Disability Insurance.
• Ownership & Impact: Stock options in a fast-moving, high-growth company.
• Level Up Your Career: Real opportunities for growth through mentorship, certifications, and hands-on experience.
• Work from anywhere (well, almost): Freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies.
• People-First Flexibility: Feedback is valued and helps shape evolving policies for professional and personal thriving.

Skills & Technologies

AWS

Senior

Remote

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Thunder

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About Thunder

Thunder is a boutique consulting partner that specializes in helping organizations leverage Salesforce and Amazon Connect to build innovative AI-powered customer service solutions. They serve a wide range of industries, including technology, media, manufacturing, and federal government, empowering businesses to re-architect their contact centers for eye-popping efficiency. With over 300 customers and a 4.9-star rating on AppExchange, Thunder offers GSI-level talent and US-based teams to deliver AI contact centers with unmatched experience, ensuring clients can confidently launch and manage next-generation customer engagement strategies.

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