Solution Engineer

NICE Ltd.

Job Overview

Location

Brazil - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Solution Engineer at NICE Ltd., you will serve as a critical technical and functional advisor in the sales process, bridging customer needs with NICE’s portfolio of AI-driven customer experience, cloud, and digital transformation solutions. Your expertise will directly influence deal outcomes by translating complex technical capabilities into clear business value for both technical and non-technical stakeholders.
• Day to day, you will: deliver tailored demonstrations that align NICE’s solutions with specific customer business challenges; conduct deep discovery sessions to identify functional and technical requirements across enterprise accounts; lead the technical aspects of the sales process, including proof of concept (POC) design and execution; respond promptly and accurately to functional and technical elements of RFIs and RFPs; collaborate closely with account executives and overlay teams to drive strategic deal wins; support and enable partners through training, co-selling, technical guidance, and solution positioning; empower the partner community by sharing best practices, delivering technical enablement sessions, and participating in partner-focused events and forums; and help accelerate partner-led pipeline growth by delivering compelling business and technical messaging that strengthens partner sales motions.
• You will join a global, market-leading organization with over 8,500 employees across 30+ countries, where NICE software powers extraordinary customer experiences for 25,000+ businesses worldwide — including 85 of the Fortune 100 — and manages over 120 million customer interactions and 3+ billion financial transactions daily. The presales team operates in a fast-paced, collaborative, and innovative environment, reporting directly to the Director of Presales as an individual contributor focused on driving revenue through technical excellence.
• In this role, you will deepen your expertise in enterprise SaaS sales, conversational AI, CCaaS, and cloud technologies (AWS, Azure, Google), while honing your ability to communicate effectively across all organizational levels — from C-suite executives to front-line agents. You will gain hands-on experience in solution selling, POC orchestration, and partner enablement, positioning yourself for advancement into senior presales, solution architecture, or technical leadership roles within NICE’s high-growth portfolio.

🎯 Requirements

• 7+ years of experience supporting multiple software products and services into sophisticated enterprise accounts, with a proven track record in portfolio sales.
• 1+ years of direct experience supporting Conversational AI and/or Digital Transformation solutions in enterprise environments.
• Exceptional presentation and demonstration capabilities, including the ability to customize storyboards for demos and proof of concepts (POCs) that resonate with both business and technical audiences.
• Demonstrated success in achieving strategic deal wins and managing multiple, complex sales opportunities simultaneously.
• Ability to communicate fluently and persuasively with stakeholders at all levels, from C-level executives to agent/front-line employees.
• Proven experience working with partners, including technical mentoring, enablement, and supporting partner-led sales opportunities.

🏖️ Benefits

• Opportunity to work with a global market leader in AI, cloud, and digital customer experience, recognized for innovation and serving 85+ Fortune 100 companies.
• Access to endless internal career mobility across roles, disciplines, domains, and geographies within a fast-growing, collaborative, and creative workplace.
• Exposure to cutting-edge technologies including CCaaS, CX platforms, Conversational AI, and major cloud ecosystems (AWS, Azure, Google), with support for relevant certifications.
• A culture that values ambition, innovation, and continuous growth — where employees are encouraged to raise the bar and are rewarded for impact.
• Equal opportunity employer committed to diversity, inclusion, and fair consideration for all qualified applicants regardless of background or identity.
• Remote work flexibility based in Brazil, enabling you to contribute to a global team while maintaining work-life harmony.

Skills & Technologies

AWS

Azure

Remote

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NICE Ltd.

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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