Solutions Engineer

Twelve Labs Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As a Solutions Engineer at Twelve Labs Inc., you will serve as the technical expert during the sales cycle, partnering with Account Executives to qualify opportunities, scope use cases, design and execute proof-of-concepts, and demonstrate the business value of our multimodal foundation models. Your role is critical in helping prospects discover and validate the transformative potential of video AI, directly contributing to revenue growth by translating complex technical capabilities into clear business outcomes for enterprise clients.
• Day to day, you will partner with Account Executives to drive technical discovery, understand prospect challenges, and articulate how TwelveLabs' video understanding APIs solve their business problems; design and execute compelling proof-of-concepts that demonstrate measurable business value and technical feasibility, helping prospects envision the art of the possible; deliver technical presentations, product demonstrations, and workshops to diverse audiences from developers to C-suite executives, showcasing the capabilities of our platform; serve as the technical voice in sales cycles, addressing questions around architecture, security, compliance, integration patterns, and scalability; gather technical requirements and competitive intelligence from prospects to inform Sales strategy and represent market needs to Product and Engineering teams; and create reusable demo applications, solution architectures, and technical collateral that accelerate the sales process and showcase best practices.
• The Field Engineering team, of which the Solutions team is a part, is responsible for ensuring the safe and effective deployment of TwelveLabs' video understanding APIs for developers and enterprises. Acting as trusted advisors and thought partners, the team maximizes customer value from multimodal foundation models and products. Twelve Labs Inc. is a well-funded AI pioneer with $107 million in Seed and Series A backing from top-tier investors including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, and is backed by AI visionaries such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Headquartered in San Francisco with a strong APAC presence in Seoul, the company is committed to driving worldwide innovation in video understanding and multimodal AI, valuing diverse perspectives as a core strength.
• In this role, you will develop deep expertise in multimodal AI and video understanding technologies while honing your ability to translate complex technical concepts into compelling business narratives. You will gain experience working across Sales, Product, Partnerships, and Engineering teams in a fast-paced, high-growth environment, positioning yourself at the forefront of AI commercialization. This role offers the opportunity to shape how enterprises adopt cutting-edge video AI, build a portfolio of successful customer engagements, and grow into a technical leader in a mission-driven company revolutionizing media interaction.

🎯 Requirements

• 5+ years of experience in a technical, customer-facing role such as Sales Engineer, Solutions Engineer, or Solutions Architect with a focus on pre-sales activities
• Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads
• Proven experience designing and executing proof-of-concepts that effectively demonstrate ROI and technical feasibility to accelerate sales cycles

🏖️ Benefits

• Opportunity to work with cutting-edge multimodal foundation models that comprehend video like humans do
• Backed by $107M in funding from top-tier VCs including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures
• Remote work flexibility with a global team spanning San Francisco, Seoul, and London
• Exposure to C-suite and technical stakeholders across enterprises, accelerating professional growth in AI commercialization
• Collaborative, innovative culture that values diversity, curiosity, and kind, fun team players who motivate others

Skills & Technologies

Python

JavaScript

REST

Remote

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Twelve Labs Inc.

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About Twelve Labs Inc.

Twelve Labs builds multimodal video understanding AI. Its cloud platform transforms long-form video into vector embeddings that capture visual, audio, speech and contextual information, enabling semantic search, summarization, chaptering, moderation and analytics through a single API. Developers upload video, index it, then query in natural language or image to retrieve exact moments, generate highlights or detect unwanted content. Models are pretrained on large-scale web video, continually fine-tuned for accuracy and latency, and deployable on dedicated GPU clusters for enterprise security. Founded in 2021, the San Francisco company serves media, ed-tech, safety and e-commerce customers worldwide.

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