Solutions Engineer (Chicago, Illinois)

📋 Description

• • As a Solutions Engineer at Lakera AG, you will be instrumental in driving sales velocity and ensuring customer success by acting as the primary technical liaison throughout the sales cycle. This customer-facing role demands a unique blend of technical acumen, strategic problem-solving, and exceptional communication skills to translate complex customer needs into elegant, effective solutions leveraging Lakera’s cutting-edge AI Defense Plane.
• • You will be responsible for architecting and demonstrating how Lakera's platform can secure enterprise AI stacks, enabling clients to unlock advanced use cases while mitigating risks. This involves a deep understanding of customer infrastructures and the ability to map Lakera's capabilities to their specific challenges and objectives.
• • A key aspect of your role will be to partner closely with the Customer Success team, ensuring a seamless transition from pre-sales to post-sales. You will contribute to rapid customer onboarding and help clients realize the full value of the Lakera platform, fostering long-term partnerships and driving adoption.
• • You will play a vital role in shaping the future of Lakera's product by acting as a conduit for prospect feedback. By diligently documenting and relaying insights gathered during customer interactions, you will directly influence the product roadmap, ensuring that Lakera remains at the forefront of AI security innovation and addresses evolving market demands.
• • Developing and maintaining comprehensive technical documentation, including guides and best practices, will be crucial for streamlining both pre-sales engagements and post-sales workflows. This ensures consistency, scalability, and efficient knowledge transfer within the organization and to our customers.
• • You will support the configuration of Lakera's platform and implement minor technical adjustments necessary for prospect and customer implementations, ensuring a smooth and effective deployment.
• • Beyond individual customer engagements, you will contribute to building a scalable Solutions Engineering function. This includes developing playbooks, establishing repeatable best practices, and laying the groundwork for future growth and efficiency within the team.
• • Your work will directly impact Lakera's mission to ensure AI operates as intended, securing the foundation for a future where AI agents are integral to businesses and personal lives. You will empower security teams and developers to confidently adopt AI technologies and harness the next wave of intelligent computing.
• • You will engage with a diverse range of clients, from Fortune 500 companies and startups to foundation model providers, helping them protect their AI systems and users from adversarial threats. Your expertise will be critical in maintaining the integrity and security of AI deployments.
• • The role requires a proactive and organized approach, with a keen eye for identifying creative solutions to overcome challenges and achieve project goals. You will be expected to take substantial ownership and accountability for your work, operating with transparency and a commitment to continuous improvement.
• • You will contribute to a culture that values diversity of thought, believing that varied perspectives lead to the best outcomes. Your passion for the positive potential of AI, coupled with a dedication to its secure and ethical implementation, will be a driving force in your success.
• • Working in a fast-paced startup environment, you will thrive on agility and the opportunity to make a significant impact. Your ability to collaborate effectively as part of a unified team while maintaining individual initiative will be key.
• • You will be a key player in the AI security landscape, contributing to projects that are at the cutting edge of technology and have a profound impact on how AI is developed and deployed globally.
• • This hybrid role in Chicago offers the opportunity to contribute to our in-office culture, fostering collaboration and team cohesion while maintaining flexibility.
• • You will be at the forefront of ensuring AI's responsible development, working with a company that is building the essential security infrastructure for the future of intelligent computing.