Solutions Engineer Manager

Clay Labs Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Manage and scale a team of 6–8 Solutions Engineers through hiring, mentoring, and developing processes that drive team performance and retention.
• Drive revenue growth by improving win rates and customer expansion through high-impact, customized demonstrations and proof-of-concept (POC) builds that demonstrate clear ROI.
• Deliver technically precise and relevant demos and POCs aligned with enterprise customer use cases, ensuring consistency and quality across all customer engagements.
• Serve as the technical backbone for enterprise sales deals, enabling complex customer implementations by leveraging Clay’s platform, integrations, and AI capabilities.
• Own and maintain Clay’s internal technical knowledge system, including 50+ golden demos, 500+ custom AI prompts, and 20+ best practice playbooks for GTM Engineering.
• Partner cross-functionally with Sales, Product, Engineering, Marketing, and Enablement teams to integrate solutions expertise into go-to-market strategies and product roadmaps.
• Translate customer feedback and POC insights into actionable product recommendations that influence feature development and platform evolution.
• Build scalable systems and documentation to standardize technical enablement across the GTM org, ensuring repeatability and efficiency in customer-facing technical work.
• Evangelize GTM Engineering as a discipline internally and externally, positioning Clay as a leader in AI-driven, creative go-to-market execution.
• Collaborate closely with GTM Engineers (GTMEs) to troubleshoot complex technical challenges, respond to enterprise client inquiries, and co-build innovative solutions that accelerate deal velocity.
• Maintain deep technical fluency in SaaS integrations, SQL, and platform architecture, rapidly becoming an expert on Clay’s product to effectively support customer and internal needs.
• Foster a culture of excellence, curiosity, and creativity within the Solutions Engineering team, aligning with Clay’s operating principles of negative maintenance and non-attached action.
• Lead initiatives that enhance team productivity, reduce time-to-value for customers, and increase technical credibility during enterprise sales cycles.
• Ensure the Solutions Engineering team’s work directly informs product feedback loops, contributing to Clay’s continuous innovation cycle.
• Support the growth of Clay’s community and partner ecosystem by enabling agency partners and integration collaborators with technical resources and best practices.
• Maintain a high bar for quality, attention to detail, and operational rigor in all team deliverables, from demos to documentation.

🎯 Requirements

• 6+ years as a Solutions Engineer or Sales Engineer, OR at least 2 years in solution engineering combined with 4 years in a translatable hybrid customer-acquisition and technical role
• 2+ years managing technical teams of Solutions Engineers with a proven track record of hiring and developing individual contributors to success
• GTM fluency: Experience working in B2B SaaS environments and speaking the language of sales and marketing teams
• Strong technical foundation in SaaS integrations, SQL, and platform architecture
• Proven ability to build scalable teams using systems, processes, and playbooks that drive efficiency and consistency
• Excellent cross-functional collaboration skills with demonstrated success partnering with Sales, Product, and Marketing

🏖️ Benefits

• Access to world-class coaches specializing in creativity, management, and personal development at no cost to employees
• Participation in a community of 11,000+ customers, 150+ integration partners, 125+ agencies, and 30k Slack members
• Opportunity to work at a company that recently raised a $100M Series C and achieved a $5B valuation
• Involvement in a community equity round open to customers, agency partners, and club members
• Culture that embraces diverse personal pursuits — team members are DJs, activists, writers, marathoners, skydivers, psychedelic therapists, and social workers
• Operating principles rooted in creativity, non-attached action, and negative maintenance that guide work and decision-making

Skills & Technologies

Hybrid

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Clay Labs Inc.

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About Clay Labs Inc.

Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.

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