Solutions Engineer [Pre and Post-Sales] - SMB

Attio Ltd

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As a Solutions Engineer [Pre and Post-Sales] - SMB at Attio Ltd, you will play a critical role in ensuring new customers successfully adopt and derive lasting value from Attio’s AI-powered CRM platform, directly contributing to customer retention, expansion, and product evolution.
• Day to day, you will work independently with new SMB customers via video calls, email, and live chat to guide onboarding, design scalable enablement programs (such as user guides, documentation, and onboarding emails), identify expansion opportunities, collaborate with Sales and Customer Success teams to nurture growth, partner with internal support and engineering to resolve product issues, and gather client feedback to inform continuous product improvement.
• You will join a mission-driven Customer Success team at Attio, a fast-growing CRM startup backed by $116M from top-tier investors including GV, Redpoint, and Balderton, where technical fluency, empathy, and a builder’s mindset are valued to help reinvent how teams work through deep product understanding and customer-centric innovation.
• In this role, you will develop deep expertise in SaaS onboarding, technical customer enablement, and cross-functional collaboration, while sharpening your ability to translate technical capabilities into business value—positioning you for growth into senior customer-facing technical or product roles.

🎯 Requirements

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Customer-facing experience solving business problems with technology
• Experience designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS tools such as Zapier, Tray.ai, or IFTTT
• Some professional or academic experience with at least one programming or query language (e.g., JavaScript, Python, SQL)
• Ability to work independently in an unstructured, fast-paced environment with shifting priorities

🏖️ Benefits

• Opportunity to work with a well-funded, innovative CRM startup backed by top-tier investors including GV (Google Ventures), Redpoint, and Balderton
• Collaborate with a high-caliber team focused on technical excellence, customer delight, and continuous product improvement
• Engage in meaningful work that directly impacts customer success, product evolution, and company growth in the AI-era CRM space

Skills & Technologies

Python

JavaScript

Onsite

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Attio Ltd

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About Attio Ltd

Attio Ltd provides a customizable, API-first customer relationship management platform designed for modern teams. The software blends spreadsheet flexibility with database power, letting companies model complex data, automate workflows, and integrate seamlessly with existing tools. Founded in London and backed by venture capital, Attio serves scaling startups and enterprises that need real-time collaboration, granular permissions, and deep configurability without traditional CRM complexity.

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