Solutions Engineer - Remote

Siena AI.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• Own the technical side of B2B SaaS sales cycles end to end, including demos, proof-of-concept trials, integration scoping, and technical close decisions as the second Solutions Engineer on a high-output GTM team.
• Run live, customized demos using real customer data across Siena’s Support, Shopping, Social, Reviews, and Voice agents, tailoring each presentation to the prospect’s specific customer experience stack and pain points.
• Lead technical discovery sessions to map prospect systems, honestly assess feasibility of requests, and propose solutions when standard product capabilities fall short.
• Maintain and continuously refresh the demo environment and asset library—including live demos, video assets, and scenario flows—to ensure the entire GTM team can sell accurately and consistently.
• Own multi-week proof-of-concept and trial programs from kickoff through integration, automation buildout, weekly working sessions, QA, troubleshooting, and final readout to the customer.
• Write clean, actionable technical handoffs for Deployment and Customer Success teams to ensure seamless transition post-go-live.
• Scope, build, and test custom integrations across e-commerce CX tools such as Shopify, Gorgias, Zendesk, Kustomer, Dixa, and similar platforms using APIs, webhooks, and authentication methods.
• Test integrations directly in Postman against live or sandbox endpoints to validate functionality and performance before deployment.
• Draft, scope, and price Statements of Work for custom configuration and integration work, translating technical complexity into realistic effort estimates and cost structures.
• Assist with RFP responses and security questionnaires by providing accurate, detailed technical documentation and compliance information.
• Serve as the primary technical liaison between Sales, Engineering, Product, and Customer Success, triaging customer issues, filing well-scoped Linear tickets, and escalating to the correct owners.
• Act as the field-to-product feedback conduit by bringing concrete product gaps, feature requests, and roadmap input from real deals into product review sessions.
• Support pricing discussions with technical ROI and volume-based justifications, while Account Executives retain ownership of commercial terms.
• Contribute to internal enablement by training Account Executives and Customer Success Managers on how to demo Siena’s platform and by building reusable enablement content.
• Work autonomously across multiple concurrent deals in a fast-paced startup environment, building your own processes and leveraging AI tools to increase efficiency.
• Collaborate with Engineering and Product teams to evaluate build-vs-buy decisions for custom integrations and influence product roadmap based on real-world customer needs.
• Participate in occasional in-person collaboration sessions in NYC, while operating primarily remotely with required overlap in EST business hours.
• Engage with the company’s AI-fluent culture by using and sharing AI workflows for research, debugging, writing, analysis, and code generation, with access to premium AI tooling.

🎯 Requirements

• 3–5+ years of experience as a Solutions Engineer or Sales Engineer in B2B SaaS, with a proven track record of personally owning demos and proof-of-concept trials
• Hands-on technical fluency with APIs, webhooks, and authentication methods; ability to read API documentation, test integrations in Postman, and assess integration feasibility independently
• Working knowledge of the e-commerce customer experience stack, including Shopify and helpdesk platforms (e.g., Gorgias, Zendesk, Kustomer, Dixa) and adjacent tools for returns, subscriptions, reviews, and loyalty
• Clear communication skills to explain complex AI and technical concepts to non-technical CX and commerce leaders, and to write precise SOWs, RFP responses, and technical handoffs
• Strong self-direction and ability to prioritize across multiple concurrent deals in a small, fast-moving startup with minimal oversight
• Comfort working remotely with required overlap in EST business hours and willingness to travel occasionally for in-person collaboration in NYC

🏖️ Benefits

• Real ownership of problems, not just tasks, with autonomy to solve them your way and trust to operate without micromanagement
• Competitive salary plus equity or stock grants to own a piece of the company you help build
• Learning budget to support professional growth and skill development
• Access to premium AI tools including ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable, plus a quarterly budget for new AI tools
• Async-first, low-bureaucracy work culture with a globally distributed team that respects judgment and encourages direct feedback
• Opportunity to work on cutting-edge AI agent technology in a newly created category, shaping the future of consumer brand customer experiences

Skills & Technologies

Remote

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About Siena AI.

Siena AI is a customer experience (CX) platform designed for e-commerce brands. It combines human empathy with AI-driven automation to enhance customer support across various channels, including chat, email, SMS, and social media. The platform allows businesses to create personalized AI agents that reflect their brand's voice and tone, enabling seamless and empathetic interactions with customers. Siena AI integrates with existing e-commerce systems, providing real-time access to order information, product details, and customer data to resolve inquiries efficiently. It also offers features like reviews management, shopping assistance, and memory capabilities to personalize customer interactions. Siena AI aims to help brands scale their customer support operations while maintaining a high level of customer satisfaction.

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