Solutions Engineer, Virginia

📋 Description

• • As a Solutions Engineer at Lakera AG, you will be instrumental in driving sales velocity and ensuring customer success by serving as the primary technical liaison throughout the entire sales cycle. This pivotal customer-facing role demands a unique blend of technical acumen, strategic problem-solving, and exceptional communication skills to architect and present cutting-edge AI security solutions.
• • You will deeply engage with prospective clients, meticulously understanding their unique business challenges and technical infrastructures. Your core responsibility will be to translate these complex needs into elegant, effective solutions leveraging Lakera’s AI Defense Plane, thereby empowering enterprises to fortify their AI stacks and unlock transformative use cases.
• • Collaboration is key to this role. You will work hand-in-hand with our Sales, Customer Success, Product, and Engineering teams. This cross-functional partnership ensures that Lakera not only meets but exceeds customer expectations, consistently delivering on our mission to secure the future of AI.
• • A significant part of your contribution will involve partnering closely with the Customer Success team. Your expertise will be crucial in facilitating rapid customer onboarding, ensuring clients can quickly realize the full value and potential of Lakera’s platform.
• • You will be responsible for developing and maintaining comprehensive technical documentation, including guides and best practices. This documentation will serve to streamline pre-sales engagements and provide essential guidance for post-sales workflows, enhancing efficiency and knowledge sharing across the organization.
• • The role involves hands-on support for product configuration. You will also be tasked with delivering minor technical adjustments necessary for successful prospect and customer implementations, ensuring a seamless user experience.
• • A vital feedback loop will be established through your direct interactions. You will channel prospect and customer insights directly back to the Product and Engineering teams. This invaluable input will significantly shape the product roadmap, ensuring Lakera’s platform evolves in lockstep with real-world demands and emerging AI security challenges.
• • As Lakera scales, you will play a foundational role in building out our Solutions Engineering function. This includes developing robust playbooks and establishing repeatable best practices that will form the bedrock of a scalable and efficient team.
• • You will be at the forefront of AI security innovation, working with Fortune 500 companies, agile startups, and leading foundation model providers. Your efforts will directly contribute to protecting these organizations and their users from adversarial misalignment, a critical concern in the rapidly evolving AI landscape.
• • Beyond technical implementation, you will champion Lakera’s mission to ensure AI is developed and deployed ethically and securely. Your passion for AI’s positive potential, coupled with a commitment to its responsible implementation, will be a driving force in your daily work.
• • The role requires a proactive, self-starter mentality, with a keen eye for identifying and implementing creative solutions to overcome challenges and drive projects to successful completion.
• • You will be comfortable navigating the dynamic and fast-paced environment of a growing startup, embracing agility and a results-oriented approach.
• • Your ability to present technical concepts clearly and persuasively to diverse audiences, from individual technical experts to executive leadership, will be paramount.
• • You will contribute to building a strong in-office culture, fostering collaboration and innovation within the hybrid work model.
• • This position offers a unique opportunity to shape the future of AI security and make a tangible impact on how businesses adopt and leverage artificial intelligence safely and effectively.
• • You will be a key player in demonstrating the value proposition of Lakera’s AI Defense Plane, translating complex technical features into clear business benefits for a wide range of enterprise clients.
• • Your technical expertise will be crucial in addressing potential objections and concerns during the sales process, building trust and confidence with prospects.
• • You will contribute to the overall growth and success of Lakera by ensuring that our solutions are not only technically sound but also perfectly aligned with the strategic objectives of our clients.
• • This role is ideal for an individual who thrives on technical challenges, enjoys customer interaction, and is passionate about the intersection of AI, security, and business innovation.