Special Billing and Collections Coordinator (Remote) - Department of Medicine - Business Office
Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Coordinate and perform professional billing activities in Epic, including notify, consent, and good faith estimates for scheduled self-pay services, uninsured patients, and patients with non-contracted plans in compliance with the No Surprise Billing Act (NSBA).
- • Utilize Epic Work Queues (WQs), reports, and modules to identify and verify non-contracted insurance coverage assignments and determine patient payment responsibility.
- • Complete the good faith estimate process in Epic for scheduled services involving self-pay, uninsured, or out-of-network patients in designated clinical settings.
- • Communicate directly with patients to obtain pre-service payments and ensure timely collection prior to scheduled appointments.
- • Collaborate with divisional, clinical, and scheduling teams to manage the Epic referral triage process and coordinate pre-arrival, pre-certification, and WUPN staff efforts.
- • Secure out-of-network authorizations and single case agreements for patients with non-contracted plans; cancel services if authorization cannot be obtained.
- • Serve as the primary liaison between physicians, clinical staff, department administrators, patients, and affiliated hospital systems to coordinate notify, consent, signature, estimate delivery, OON authorization, and single case agreement processes.
- • Routinely interact with internal teams to ensure accurate documentation and compliance with federal and institutional billing regulations.
- • Process applicable pre-service payments and follow up on outstanding balances related to non-contracted insurance scenarios.
- • Maintain confidentiality of patient data and adhere to all HIPAA and institutional privacy standards during billing and collections activities.
- • Perform other duties as assigned to support the efficient operation of the Business Office within the Department of Medicine.
🎯 Requirements
- • High school diploma or equivalent
- • 5 years of experience in billing or insurance
- • Proficiency in Epic EHR system (WQs, reports, modules)
- • Strong understanding of medical billing regulations including the No Surprise Billing Act
- • Experience handling self-pay, uninsured, and out-of-network patient billing scenarios
- • Ability to communicate effectively with patients, clinicians, and administrative staff
🏖️ Benefits
- • Up to 22 days of vacation, 10 recognized holidays, and sick time
- • Competitive health insurance with priority appointments and lower copays/coinsurance
- • Free Metro transit U-Pass for eligible employees
- • 7% university contribution to 403(b) Retirement Savings Plan
- • 4 weeks of caregiver leave to bond with a new child
- • Tuition coverage: 100% at WashU and 40% elsewhere for dependents after seven years of service
- • Wellness programs including mental health resources, mindfulness courses, EAP, and annual health screenings
Skills & Technologies
About Washington University in St. Louis
Washington University in St. Louis is a private research university founded in 1853. It offers undergraduate, graduate, and professional programs across seven schools, including Arts & Sciences, Engineering, Medicine, Law, and Business. Located in St. Louis, Missouri, the university is classified as an R1 doctoral university with very high research activity. It operates a 169-acre Danforth Campus and a 164-acre Medical Campus, along with the Tyson Research Center. The university is affiliated with Barnes-Jewish Hospital and conducts extensive interdisciplinary research in biomedicine, engineering, social policy, and the arts.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
ShiftKey, Inc.
2 months ago
1 month ago
