Specialist, In plant

📋 Description

• • Embark on a dynamic career journey with Element Fleet Management Corp., a leader in redefining the fleet management industry with a people-first approach. As a Specialist, In-Plant, you will be an integral part of a cross-functional team embedded within our client's facilities, serving as the primary point of contact for resolving operational requirements for both drivers and fleet managers.
• • Your core responsibility will be to expertly manage the complete product lifecycle from an operational standpoint, addressing a wide spectrum of client needs. This includes, but is not limited to, inquiries and issues related to vehicle purchases, maintenance scheduling and oversight, insurance claims, administrative processing (gestorías), and end-of-lease procedures. You will also provide personalized, high-touch support to VIP users, ensuring their fleet management experience is seamless and exceptional.
• • A critical aspect of your role involves meticulously maintaining up-to-date controls and databases with accurate client fleet information. This requires a keen eye for detail and a commitment to data integrity, ensuring that all records are current and reflect the precise status of the client's fleet.
• • You will be instrumental in the timely resolution and escalation of any situations that could potentially impact the business relationship. This involves proactive communication and collaboration with Element's Operations and/or Commercial teams, as well as working in tandem with the Fleet Partner Solution team to ensure comprehensive support and swift problem-solving.
• • Furthermore, you will provide essential support in the implementation and design of communication campaigns focused on fleet administration. This includes developing strategies for effective communication with the operational areas within Element, ensuring that all stakeholders are informed and aligned.
• • Your responsibilities will extend to the generation of purchase orders, the management of annual or monthly provisions, and the crucial validation of invoices. You will also be responsible for diligently tracking payments to ensure contractual obligations are met, maintaining financial accuracy and operational efficiency.
• • This role demands a proactive and solution-oriented mindset, where you will anticipate client needs and identify opportunities for process improvement, always aligning proposed enhancements with Element's company policies.
• • You will act as a trusted advisor to clients, building strong relationships based on reliability, efficiency, and a deep understanding of their fleet operations. Your ability to navigate complex operational challenges and provide clear, actionable solutions will be key to your success.
• • By ensuring the smooth operation of fleet services, you directly contribute to client satisfaction and retention, reinforcing Element's reputation for delivering a superior client experience. Your work will directly impact the operational efficiency and financial health of our clients' fleets.
• • This position offers a unique opportunity to gain in-depth knowledge of the fleet management industry and develop specialized skills in client relations, operational support, and administrative management within a client-facing environment.
• • You will be empowered to make decisions and take accountability for your actions, contributing to a culture of innovation and continuous improvement that is central to Element's ethos.
• • The role requires a proactive approach to identifying and mitigating risks, ensuring compliance with all company policies and client agreements.
• • You will be a key player in fostering a positive and productive working relationship between Element and its clients, acting as a bridge between operational needs and strategic solutions.
• • Your ability to adapt to evolving client requirements and industry best practices will be essential for sustained success in this role.
• • This position is ideal for an individual who thrives in a client-centric environment and is passionate about delivering exceptional service and operational excellence.
• • You will be a vital link in the client's operational chain, ensuring that their fleet runs smoothly and efficiently, allowing them to focus on their core business objectives.
• • The Specialist, In-Plant role is a critical component of our client-facing operations, demanding a high level of professionalism, problem-solving acumen, and dedication to service.