Job Overview
Location
India - Pune
Job Type
Full-time
Category
Software Engineering
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Specialist Software Engineer (Chatbot) at NICE Ltd., you will work as a member of the Expert team to configure and build integrations based on customer requirements, directly impacting CXone’s revenue recognition and customer satisfaction through timely and accurate deployments.
- • Day to day, you will engage with customers to understand business needs, document requirements, configure products, assist with go-live steps, track billable hours, ensure adherence to adjustment policies, and escalate potential delays to implementation managers.
- • You will join a global leader in AI, cloud, and digital customer experience software, serving 25,000+ businesses including 85 Fortune 100 companies, with over 8,500 employees across 30+ countries, known for innovation and market leadership.
- • In this role, you will deepen your expertise in chatbot integration, prompt engineering, API implementation, and conversational UX while gaining exposure to enterprise-scale SaaS deployments and cross-functional collaboration with US-based teams.
🎯 Requirements
- • 8-12 years of experience required
- • Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson
- • Knowledge of Prompt Engineering
- • Good understanding of modern authentication standards (OAuth2, OIDC, SAML)
- • Good understanding of browser security (CORS, X-frame-options)
- • Good understanding of HTML (iframe, CSS)
- • Good understanding of JavaScript / jQuery
- • Ability to read API documentation and implement proof of concepts
- • Strong understanding of user experience and conversational interfaces
- • Good verbal skills for communicating with customers and peers during design and code reviews
- • Excellent troubleshooting and debugging skills on SaaS applications
- • Creation of design docs, functional requirements docs, test use cases, and deployment guides
- • Product knowledge and ability to adapt previous integrations to meet customer requests
- • Flexibility to extend hours to exchange information with US team
- • Bachelor’s degree or equivalent experience in a high-level environment
🏖️ Benefits
- • Join an ever-growing, market-disrupting global company where teams are comprised of the best talent, working in a fast-paced, collaborative, and creative environment
- • Enjoy NiCE-FLEX hybrid model: 2 days in the office and 3 days remote per week, enabling maximum flexibility and work-life balance
- • Access to endless internal career opportunities across multiple roles, disciplines, domains, and locations within a global leader in AI, cloud, and digital innovation
- • Work with software used by 25,000+ global businesses, including 85 Fortune 100 companies, managing over 120 million customer interactions and 3+ billion financial transactions daily
- • Be part of an equal opportunity employer committed to diversity, inclusion, and fair consideration for all qualified applicants regardless of background
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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