Sr. Business Operations Associate

📋 Description

• • Zapier is seeking a highly motivated and strategic Sr. Business Operations Associate to join our dynamic Business Operations (BizOps) team. This role is pivotal in shaping Zapier's strategic direction, driving cross-functional execution, and delivering critical insights that accelerate decision-making and amplify our impact across the organization. As a key member of the BizOps team, you will collaborate closely with senior BizOps leaders and a diverse range of cross-functional stakeholders to tackle complex business challenges, spearhead high-priority strategic projects, uncover actionable insights, and develop robust systems that enhance Zapier's operational efficiency and growth trajectory.
• • The ideal candidate is a sharp, end-to-end problem solver with a proven ability to adapt their approach to maximize impact. You will seamlessly transition between strategic thinking and hands-on execution, driving tangible progress across multiple teams. A strong systems mindset is essential, enabling you to thrive in ambiguous environments and proactively shape outcomes rather than merely executing assigned tasks. You will also be encouraged to leverage cutting-edge AI and automation tools to explore innovative ideas, test hypotheses, and continuously refine our operational processes.
• • In this role, you will be instrumental in leading and supporting high-impact, cross-functional initiatives from their initial problem framing through strategy development, meticulous planning, and successful execution. Your responsibilities will include utilizing AI, data, and thorough research to inform strategic decisions, building prototypes to visualize solutions, generating compelling insights, and framing clear recommendations that influence direction, investment, and prioritization across the company.
• • You will be tasked with designing and implementing effective operating models within your project scope. This includes establishing clear alignment rituals, defining ownership structures, and implementing robust goal-tracking mechanisms to foster clarity and accountability among teams. A significant part of your role will involve crafting high-quality communications, such as executive summaries, comprehensive strategy documents, and regular progress updates, all designed to clarify priorities and expedite decision-making processes.
• • You will act as a key partner to leaders and teams, facilitating critical decisions, expertly navigating complex trade-offs, and proactively unblocking execution across vital initiatives. Furthermore, you will play a crucial role in continuously improving Zapier's operational effectiveness by evolving existing playbooks, streamlining collaboration models, and actively experimenting with new methodologies to drive greater efficiency and impact.
• • Projects in this role are typically managed concurrently, often within a specific domain, over a 1-2 quarter horizon. Upon completion, you will transition to new initiatives or provide support to additional areas, ensuring a dynamic and evolving workload. Past Sr. Business Operations Associates have successfully led impactful initiatives such as building and operationalizing Zapier's first customer migration program, developing and executing strategies to combat unauthorized resellers, and leading end-to-end customer policy change management efforts.
• • Zapier operates as a fast-paced, remote-first company, meaning no two weeks will be exactly the same. You will regularly engage in activities that require strategic foresight, analytical rigor, and exceptional communication skills. This role offers a unique opportunity to make a significant contribution to a rapidly growing technology company, working on challenging problems that directly impact business outcomes. Your ability to connect dots across different functions, understand root causes, and design sustainable solutions will be paramount. You will be empowered to operate with a high degree of ownership, influencing without direct authority and making sound decisions even with incomplete information. Your resourcefulness and action-oriented approach, coupled with your ability to ask incisive questions and self-serve data, will translate insights into clear, actionable recommendations.
• • The company culture at Zapier emphasizes diversity, inclusivity, and a commitment to creating a work environment where everyone feels valued and can contribute their best. We encourage applicants from all backgrounds and experiences, and we believe that diverse perspectives lead to better products and a stronger company. We are committed to a transparent and equitable hiring process, ensuring that all applicants are treated with respect and receive timely communication regarding their application status.