Job Overview
Location
5 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 19, 2026
Full Job Description
đź“‹ Description
- • The Sr. Collections Specialist serves as a highly skilled Single Point of Contact (SPOC) within Loss Mitigation, acting as the primary liaison for borrowers navigating delinquency resolution and home retention or liquidation options. This role is critical to First American Financial Corporation’s mission of supporting customers through financial hardship while ensuring compliance with investor, regulatory, and company requirements, directly contributing to portfolio stability and customer trust.
- • Day-to-day responsibilities include serving as the primary point of contact for customers regarding loss mitigation and collections-related inquiries; performing outbound and inbound collection calls to resolve delinquent accounts; analyzing borrower financials to determine eligibility for retention options (such as forbearances and modifications) or liquidation options (such as short sales and deeds in lieu); maintaining accurate and detailed records of all customer interactions and account activity; providing exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes; and reviewing accounts to ensure compliance with company policies, procedures, and regulatory requirements.
- • First American Financial Corporation is a Fortune 100 Best Companies to Work For® honoree for ten consecutive years, recognized for its inclusive, people-first culture that empowers employees to innovate and reach their full potential. The company has earned accolades as a best place to work for women, diversity, and LGBTQ+ employees, and is included on more than 50 regional best places to work lists, reflecting its deep commitment to equity, inclusion, and employee well-being.
- • In this role, you will develop advanced expertise in mortgage servicing, loss mitigation, and regulatory compliance while honing negotiation, conflict resolution, and financial analysis skills. You will gain exposure to complex investor guidelines (FHA, VA, FNMA, FHLMC), federal and state debt collection laws, and bankruptcy procedures, positioning yourself as a trusted subject matter expert within a nationally respected financial services organization.
🎯 Requirements
- • High School diploma or equivalent; some college preferred
- • Minimum of 3 years’ experience in collections, loss mitigation, or mortgage servicing
- • Excellent verbal and written communication skills with strong negotiation, active listening, and conflict resolution abilities
- • Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC) and state/federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures
- • Proficiency in Microsoft Office applications and ability to analyze and interpret complex financial documents to make sound decisions
- • Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities and maintaining strong attention to detail
🏖️ Benefits
- • Comprehensive benefits package including medical, dental, and vision insurance
- • 401(k) retirement plan with company match
- • Paid time off (PTO) and paid sick leave
- • Employee stock purchase plan (ESPP)
- • Inclusive, people-first culture recognized as a Fortune 100 Best Company to Work For® for ten consecutive years
Skills & Technologies
About First American Financial Corporation
First American Financial Corporation provides title insurance, settlement services, and risk solutions for real estate transactions in the United States and abroad. The company offers title insurance policies, escrow and closing services, tax monitoring, home warranty products, and data and analytics for lenders, servicers, investors, and government-sponsored enterprises. Its segments include title insurance and services, specialty insurance, and corporate operations. Founded in 1889 and headquartered in Santa Ana, California, First American supports residential and commercial property transactions through a network of agents and direct operations.
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