Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • As a Senior Client Success Manager at Alkami Technology, you will play a pivotal role in driving client satisfaction, retention, and account growth by serving as a trusted advisor to U.S. banks and credit unions using Alkami’s digital sales and service platform.
- • Day to day, you will lead client success efforts for your accounts, build strong relationships with executive stakeholders, understand client business goals, create and track success plans, monitor client health metrics, conduct business reviews, collaborate across departments, advocate for client needs internally, escalate critical issues, and use data to influence decisions—all while being open to up to 25% travel as needed.
- • Alkami is a remote-first, fast-growing SaaS company recognized for its award-winning culture, innovation in Anticipatory Banking, and commitment to employee growth, serving financial institutions with a unified platform that integrates onboarding, digital banking, and data-driven marketing.
- • In this role, you will deepen your expertise in financial services and SaaS client success, develop strategic advisory skills, master the Alkami platform, and contribute to a client-centric culture while advancing your career in a high-impact, values-driven organization.
🎯 Requirements
- • 5+ years of relevant experience in Client Success with a proven track record of managing client relationships and driving account growth
- • Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent work experience)
- • Experience in Financial Services, particularly working with financial institutions
- • Proven ability to stay organized, take ownership of projects, and work independently
- • Strong ability to manage multiple priorities effectively
- • Excellent verbal and written communication skills
- • Experience using and updating Salesforce and/or Gainsight
- • Willingness and ability to travel up to 25%
🏖️ Benefits
- • Remote-first work environment (eligible for remote work in the U.S.)
- • Unlimited paid time off
- • 401(k) with employer match
- • Awesome diverse and inclusive culture with a focus on employee growth and recognition
- • Commitment to equal opportunity and a workplace free of discrimination and harassment
Skills & Technologies
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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