Job Overview
Location
Texas Remote Work, More...
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Senior Customer Support Manager (Sr. CSM) ensures high levels of customer satisfaction and focus throughout the delivery of Motorola’s Lifecycle Service products, playing a critical role in maintaining service excellence and driving customer retention for mission-critical communication systems.
- • Day to day, the role involves acting as the primary point of contact for enterprise clients, managing service delivery, maintaining SLA compliance, developing service account plans, coordinating with sales and project teams, managing external partners, drafting CSPs and SOWs, monitoring subcontractor performance, addressing customer concerns, identifying upsell/cross-sell opportunities, and participating in revenue forecasting.
- • Motorola Solutions is a global leader in professional mobile communications systems, dedicated to building technologies that protect people, property, and places, with a mission to help keep communities safer through innovation and collaboration.
- • In this role, the individual will develop strategic account management expertise, strengthen customer relationship skills, gain deep experience in service lifecycle management, and contribute directly to revenue growth and operational excellence within a purpose-driven organization focused on public safety.
🎯 Requirements
- • 4+ years of experience in Lifecycle Service Account Management, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military, or Technical Services Sales
- • Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts
- • Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available
- • Must reside within a commutable distance to a major metro airport
- • Willingness to travel 10-25% of the time based on customer needs
- • Must possess a current, valid driver’s license and maintain a clean driving record
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays
- • Generous Paid Time Off Packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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