Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • The Sr. Customer Support Specialist at OpenDeal Inc. serves as the primary escalation point for customer inquiries, ensuring timely and professional resolution of issues related to waste treatment and disposal services while mentoring junior staff and driving customer satisfaction.
- • This role is critical to maintaining Republic Services’ reputation for excellence in environmental services, acting as a trusted liaison between customers, sales, operations, and support teams to uphold service quality and operational efficiency.
- • Day-to-day responsibilities include delivering outstanding service via phone, email, and in-person interactions; mentoring junior staff on complex issue resolution; establishing clear communication pathways for inquiries; collaborating with cross-functional teams to resolve concerns swiftly; coordinating office services such as data entry, records control, and report preparation; assessing waste profiles for completeness and entering data into company systems; preparing accurate shipping manifests using DOT hazardous material regulations; serving as the point of contact for Sales, Operations, and Customer Support Management; investigating billing discrepancies, processing adjustments, and managing invoicing and collections; providing quotes, scheduling, and organizing trucking for waste transportation logistics; and evaluating pricing based on location, customer type, and regional market dynamics.
- • The Customer Support team operates within Republic Services’ broader environmental services organization, which serves 13 million customers across North America through over 1,000 locations, combining local operational expertise with standardized practices to deliver consistent, high-quality service while empowering local decision-making.
- • The team is deeply aligned with Republic Services’ core values—Safety, Commitment to Serve, Environmental Responsibility, Driven, and Human-Centered—contributing to an 86% employee engagement score and meaningful community impact through the Republic Services Charitable Foundation.
- • In this role, the individual will develop deep expertise in RCRA regulations, DOT transportation protocols, waste characterization, and pricing methodologies; gain proficiency in Microsoft Office, DocuSign, and PDF tools; strengthen analytical abilities to identify trends in billing and service data; enhance leadership skills through mentoring junior staff; and build cross-functional collaboration experience that supports career growth into senior support, operations, or customer experience leadership roles within a Fortune 500 environmental services leader.
🎯 Requirements
- • 4-7 years of progressively responsible experience in a customer-facing role, preferably in waste disposal, chemistry, or a related environmental services field.
- • Advanced knowledge of Resource Conservation and Recovery Act (RCRA) laws and regulations, including waste characterization principles, processing protocols, and DOT hazardous material transportation requirements.
- • Proficiency with Microsoft Office suite, DocuSign, and PDF writer tools for documentation, reporting, and workflow management.
- • Ability to identify trends and data patterns in billing, service, and operational data to support process improvements and accurate invoicing.
- • Demonstrated ability to work effectively in a team environment while managing multiple assignments simultaneously under pressure.
- • Strong communication and interpersonal skills, including active listening, clear written and verbal expression, and the ability to interpret complex technical and regulatory documentation.
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage options for employees and dependents.
- • Health care and dependent care spending accounts (FSAs) to support out-of-pocket medical and childcare expenses.
- • Short- and long-term disability insurance, life insurance, and accidental death & dismemberment (AD&D) coverage.
- • Employee and Family Assistance Program (EAP) offering counseling, legal, and financial support services.
- • Retirement plan with generous company match and Employee Stock Purchase Plan (ESPP) for long-term wealth building.
- • Paid Time Off (PTO) including vacation, sick leave, and holidays, with additional Washington State-specific PTO guidelines.
- • Employee discount programs and access to Republic Services’ sustainability-focused workplace culture recognized by Barron’s, CDP, Dow Jones Sustainability Indices, Ethisphere, Fortune, and Great Place to Work.
Skills & Technologies
Go
Swift
Senior
Remote
About OpenDeal Inc.
OpenDeal Inc. operates the Republic investment platform, connecting startups, real-estate, crypto, and gaming ventures with retail and accredited investors under Reg CF, Reg A+, and Reg D exemptions. Users browse vetted offerings, perform due diligence, and invest as little as $50, receiving digital securities or tokens. Republic provides issuers with end-to-end compliance, marketing, and transfer-agent services, while leveraging SPVs to pool investors and manage cap tables. Founded in 2016 and headquartered in New York, the company has facilitated funding for hundreds of companies and projects, including equity, revenue-share, and token-sale structures.
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