Sr. Director, Service Partnerships - Sutter

GE HealthCare Technologies Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary customer interface for GE HealthCare’s service partnership with a major client, acting as the single point of contact for all service and operational matters throughout the partnership term.
• Build and maintain a long-term, strategic alliance with the client to exceed contractual obligations and protect against competitive threats by aligning GE HealthCare’s service delivery with the client’s business goals.
• Implement and oversee robust processes for tracking program and project progress using defined KPIs, operational risk metrics, cost controls, and variation management systems.
• Establish internal and external operational mechanisms to manage long-term project liabilities, ensure profitability, and meet safety, quality, and financial objectives across service engagements.
• Advocate for the client’s needs internally by communicating program issues, risks, and opportunities to GE HealthCare leadership and functional centers of excellence.
• Represent GE HealthCare in all contractual and business discussions with the client, ensuring timely completion of acceptance certificates, variation agreements, and formal approvals.
• Organize and lead regular program, technical, and operational reviews with the client and internal stakeholders to ensure alignment, transparency, and accountability.
• Drive operational excellence initiatives in collaboration with both the client and internal GE HealthCare teams, promoting the sharing of best practices across service divisions.
• Maintain awareness of all program dynamics, including service performance, customer satisfaction trends, and emerging risks, to proactively influence strategic decisions.
• Work in close alignment with the Key Account Executive, Commercial Program Manager, regional service teams, and functional experts to deliver a unified GE HealthCare solution.
• Ensure enterprise-wide communication of program status, risks, and successes to support coordinated execution and client retention.
• Lead cross-functional teams to execute complex service programs, balancing client expectations with GE HealthCare’s operational and financial targets.
• Foster a culture of trust, transparency, and ownership by embodying GE HealthCare’s core behaviors: acting with humility, leading with transparency, delivering with focus, and driving ownership with integrity.
• Travel at least 50% of the time to meet with the client, conduct on-site reviews, and participate in joint planning sessions, with a requirement to reside in or near Northern California.

🎯 Requirements

• Bachelor’s degree
• 8+ years of experience in Healthcare Project/Program Management or Service Leadership
• 5+ years of direct people leadership experience
• Strong communication skills with the ability to synthesize complex issues
• Proven ability to build rapport and influence at all organizational levels
• Willingness to travel at least 50%
• Must reside in the Northern CA area or be willing to travel frequently to Northern CA

🏖️ Benefits

• Competitive salary range of $188,640.00–$282,960.00 annual
• Eligibility for performance-based incentive compensation, including cash bonuses and long-term incentives (LTI)
• Comprehensive benefits package including medical, dental, vision, paid time off, and life/disability/accident insurance
• 401(k) plan with employee and company contribution opportunities
• Tuition reimbursement
• Professional development and career growth opportunities within a global innovator in medical technology

Skills & Technologies

Senior

Remote

Degree Required

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GE HealthCare Technologies Inc.

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About GE HealthCare Technologies Inc.

GE HealthCare Technologies Inc. designs, manufactures and services medical imaging, diagnostics, monitoring and life-care equipment for hospitals, clinics and research institutions worldwide. The company’s portfolio includes MRI, CT, ultrasound, X-ray and molecular imaging systems, contrast agents, pharmaceutical diagnostics, ventilators and anaesthesia machines, enterprise digital solutions, and after-sales support, training and financing services. Headquartered in Chicago, Illinois, it operates manufacturing, R&D, sales and service facilities across North America, Europe and Asia.

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