This job has expired

This position was posted on March 18, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Sr./Lead Channel Account Manager

Help Scout, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Sr./Lead Channel Account Manager at Help Scout, you will own and scale the company’s go-to-market execution with marketplace and channel partners, directly impacting revenue growth by transforming existing relationships with AWS, TD SYNNEX, and Carahsoft into measurable pipeline and closed revenue.
• You will develop and execute multi-year joint go-to-market plans that drive sourced pipeline, co-sell momentum, and closed revenue, while building executive-level relationships with priority partners to align Help Scout’s revenue goals with partner initiatives and ensure strong quarterly business outcomes.
• You will collaborate closely with Sales to lead account mapping, pipeline reviews, and opportunity execution, enabling partner sellers to confidently position and close Help Scout opportunities, and develop joint marketing and marketplace initiatives — including events, campaigns, and listing optimizations — that generate measurable TCV and pipeline impact.
• You will track, analyze, and report on sourced, influenced, and co-sell revenue metrics to ensure alliance investments deliver clear and repeatable ROI, and formalize joint GTM plans with priority partners that align to Help Scout’s revenue targets within your first six months.
• You will work within a fully remote, mission-driven company of 130+ people that values craft, progress, and owning the outcome, where you’ll help build a company that brings out your best and leaves the world a better place as a Certified B Corporation pledging 1% of equity back to the community.
• You will deepen partner seller engagement across priority accounts through consistent account mapping and pipeline reviews, optimize marketplace programs to drive measurable TCV growth, and establish quarterly business reviews and executive alignment cadences that deliver clear outcomes.
• You will grow professionally in a culture that emphasizes happy to help, craft over convention, progress not perfection, and owning the outcome, supported by a transparent salary formula, professional development stipend, and comprehensive benefits designed to support your success and well-being.

🎯 Requirements

• 5–10+ years of experience in partnerships, alliances, or strategic sales roles with direct accountability for driving revenue through channel or marketplace ecosystems.
• Hands-on experience working within or alongside partners such as AWS (APN, Marketplace, co-sell), TD SYNNEX, Carahsoft, or similar hyperscaler and distribution models.
• Proven track record of turning partnership strategy into measurable pipeline and closed revenue, not just relationship management.
• Comfortable engaging senior stakeholders, navigating matrixed organizations, and aligning cross-functional teams to execute joint GTM plans.
• Data-driven, commercially minded, and fluent in SaaS sales cycles, cloud economics, and modern go-to-market motions, with curiosity about how AI is shaping partner ecosystems.
• Highly proficient with AI-powered tools and incorporates them into daily workflow to increase productivity, improve decision-making, and drive measurable outcomes.

🏖️ Benefits

• Competitive salary based on an internal, transparent salary formula using market data.
• Flexible time off – you choose the holidays and vacations that make sense for you.
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care.
• Home office stipend to help you get set up and productive.
• Co-working stipend up to $300 a month if you choose to work out of your house.
• Yearly professional development stipend of $1,800 to help you grow in your craft.
• Top tier health insurance for you and your dependents if you’re in the U.S. or Canada.

Skills & Technologies

AWS

Senior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Help Scout, Inc.

Visit Website

About Help Scout, Inc.

Help Scout provides cloud-based customer support software that combines shared inboxes, knowledge base publishing, and live chat into one platform designed for growing businesses. Founded in 2011, the company offers tools for email management, customer self-service, and proactive messaging, emphasizing simplicity and team collaboration. Its products serve SaaS, e-commerce, and online service companies seeking to scale support without compromising a personalized customer experience. Help Scout operates as a fully remote organization serving thousands of customers worldwide while maintaining a focus on transparency and sustainable growth.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.