Sr. Manager, Partner Success

📋 Description

• • Lead and inspire a team of Partner Success Managers and Associates, fostering their professional development and ensuring high performance in driving partner engagement and retention.
• • Take ownership of the day-to-day management of Sophia's most impactful partnerships, acting as the primary point of contact and strategic advisor.
• • Deeply understand partner organizational objectives and proactively identify opportunities to offer tailored solutions that align with their strategic goals and drive success.
• • Develop and implement innovative strategic initiatives, including research, conference collaborations, thought leadership activities, and targeted marketing campaigns, to enhance partner value and engagement.
• • Oversee the seamless launch process for new partners, effectively coordinating with both internal cross-functional teams and external stakeholders to ensure a smooth onboarding experience.
• • Drive key performance indicators related to partner outreach, communication, retention, and growth, consistently exceeding targets.
• • Serve as a proactive, innovative problem-solver, continuously seeking data-driven insights to provide exceptional value and strategic guidance to partners.
• • Cultivate strong, trust-based relationships directly with university partners, acting as a compelling storyteller to articulate Sophia's value proposition, overcome objections, and influence decision-makers.
• • Collaborate closely with partner leadership teams to meticulously plan and execute effective communication strategies and engaging events that foster deeper collaboration.
• • Manage complex escalations from partners and internal teams with agility and precision, working hand-in-hand with Product, Operations, Academics, Learner Support, and Engineering to drive swift resolutions and implement preventative measures.
• • Partner cross-functionally to operationalize and scale partner engagement tactics, ensuring consistency and effectiveness across all accounts.
• • Proactively identify and present strategic growth opportunities that directly align with each partner’s mission, actively assisting them in achieving their growth objectives.
• • Work in close concert with marketing, creative, and product teams to provide strategic input and support for their initiatives, ensuring alignment with partner needs.
• • Diligently monitor partner health metrics, leveraging data analytics to provide actionable insights and drive strategic conversations that enhance partner satisfaction and loyalty.
• • Conduct thorough assessments of client needs, translating these insights into valuable feedback for the leadership team to inform strategic decisions and product development.
• • Embrace a proactive and self-motivated approach, inspiring and motivating your team to achieve collective success.
• • Maintain meticulous attention to detail while expertly managing multiple projects with varying timelines, ensuring all deliverables are met with high quality.
• • Possess exceptional presentation skills, with the demonstrated ability to adapt your approach dynamically based on client responses and feedback.
• • Excel at selling ideas both internally and externally, influencing diverse stakeholders to drive high-quality execution and achieve desired outcomes.
• • Demonstrate a strong ability to analyze and present data and findings clearly, concisely, and accurately, drawing meaningful conclusions and formulating actionable recommendations.
• • Thrive in a collaborative, cross-functional environment, building strong working relationships across departments.
• • Be prepared to travel occasionally for business needs, potentially involving air, car, or metro travel, with accommodations available for travel limitations as per ADA policies.
• • If required by the role, be able to work onsite in a typical office environment, including mobility within the office and between floors.
• • For remote or hybrid roles, ensure a suitable remote work setting with privacy, reliable internet, and necessary equipment for effective video conferencing and communication.
• • Work more than 40 hours per week when business needs require, with potential accommodations for schedule adjustments.
• • Possess the ability to access and utilize information via a computer system.
• • Understand that essential and marginal job functions are subject to modification.
• • Contribute to a culture of continuous improvement and innovation within the Partnerships team.
• • Champion the Sophia brand and its mission, ensuring partners understand and benefit from our unique value proposition.
• • Develop and maintain a deep understanding of the higher education landscape and its evolving challenges and opportunities.
• • Drive strategic alignment between Sophia's offerings and the specific needs of each university partner.
• • Foster a proactive and client-centric approach within the team, ensuring every partner interaction adds value.
• • Contribute to the overall growth and success of the Partnerships department through strategic leadership and execution.