Job Overview
Location
United States Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • The Senior Manager, AI Driven Underwriting Transformation is a strategic, hands-on builder responsible for reimagining how CSG underwrites risk using data, automation, and AI. This role sits above day-to-day case decisioning and people management, focusing instead on designing, implementing, and scaling next-generation merchant underwriting processes, tools, and strategies that improve speed, consistency, and portfolio outcomes.
- • You will act as a transformation owner: diagnosing current gaps, designing the future state operating model, and building AI-driven solutions, workflows, and agents. This includes defining multi-year vision and roadmaps, assessing the underwriting lifecycle for automation opportunities, translating strategic objectives into process changes, and designing AI and rule-based decisioning frameworks that augment underwriters and reduce manual effort.
- • You will partner closely with data science, engineering, and product teams to specify requirements for models, rules engines, and decisioning platforms, architect workflows using LLMs for document ingestion and analysis, and implement standardized templates and decision frameworks that embed data and AI insights into daily underwriting workflows.
- • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. Our people are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.
🎯 Requirements
- • Bachelor’s degree in quantitative or business field, or equivalent experience
- • 5+ years of experience in Merchant Underwriting, Commercial Credit Risk, Counterparty Risk Management, or closely related domains in payments, acquiring, fintech, or lending
- • Demonstrated track record of owning and delivering underwriting or risk transformation programs from concept to execution (e.g., implementation of a decisioning platform, redesign of credit policies, automation of underwriting workflows)
- • Experience operating at a level above individual underwriting management, with responsibility for frameworks, tools, and strategies used by multiple teams or regions
- • Deep comfort working with data: writing queries, validating logic, and exploring datasets directly rather than relying solely on BI reports
- • Hands-on familiarity with risk/decisioning platforms (rule engines, credit decisioning systems, workflow/orchestration tools) and their integration with upstream application flows and downstream servicing
- • Experience working alongside data science/ML teams: defining features, success metrics, and evaluation criteria for models used in underwriting or risk monitoring
- • Experience implementing or significantly enhancing an automated underwriting or decisioning platform in a payments, fintech, acquiring, or lending environment
- • Practical experience designing and deploying AI or ML-supported workflows in a production risk or underwriting context
- • Understanding of Generative AI and LLM capabilities and limitations, including prompt design, retrieval augmented generation, summarization, and classification of unstructured documents
- • Ability to design end-to-end GenAI-enabled processes (document ingestion → extraction → summarization → risk scoring → human review) and measure their impact on efficiency and quality
- • Familiarity with model governance, explainability, and control frameworks to ensure AI-driven decisions remain transparent, auditable, and policy aligned
- • Ability to see the underwriting function as a system: policies, data, tools, processes, and people, and to identify leverage points where change will have outsized impact
- • Strong product thinking mindset: user-centric approach to designing tools and workflows that underwriters and stakeholders actually adopt and value
- • Comfort building business cases (baseline metrics, projected impact, resource needs) to prioritize transformation initiatives and secure buy-in
- • Excellent written and verbal communication skills, with the ability to clearly articulate proposed changes, trade-offs, and expected outcomes to technical and non-technical audiences
- • Builder and change agent mentality: identifying gaps, proposing pragmatic solutions, running pilots, iterating quickly, and pushing through ambiguity and resistance
🏖️ Benefits
- • Work from Home
- • Employee Belonging Groups
- • Healthcare: Dental, Medical, and Vision
- • Paid Vacation, Volunteer, and Holiday Time Off
- • Bonus opportunity eligible
- • And so much more!
Skills & Technologies
Senior
Remote
Degree Required
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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