Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Serve as a key point of contact for strategic healthcare partnerships, ensuring smooth operational execution and long-term partner satisfaction.
- • Manage and nurture small to mid-sized partner accounts, coordinating cross-functional efforts to align on goals, timelines, and deliverables.
- • Translate complex datasets from Salesforce, Looker, and other tools into clear, actionable narratives that inform partnership strategies and drive process improvements.
- • Utilize advanced proficiency in Google Sheets and Excel—including pivot tables and data modeling—to analyze partner performance metrics and identify trends impacting care delivery or retention.
- • Lead end-to-end project management for initiatives involving internal teams (clinical, product, billing) and external healthcare partners, ensuring alignment on priorities and tradeoffs.
- • Maintain accurate documentation of partner interactions, project milestones, and operational workflows using CRM and project management tools like Asana.
- • Facilitate regular communication with partner stakeholders at multiple levels, from operations teams to executive leaders, tailoring messaging for impact and clarity.
- • Identify operational inefficiencies within partner workflows and propose scalable standard operating procedures (SOPs) to improve consistency and reduce friction.
- • Present data-driven insights to external clients and partners to strengthen trust, demonstrate value, and guide future collaboration.
- • Collaborate with Partner Success Managers and Directors to scale best practices across accounts and support the growth of the Partner Success function.
- • Monitor key performance indicators for partner health, proactively flagging risks and recommending interventions to maintain high retention and satisfaction rates.
- • Contribute to the development of internal training materials and knowledge bases to standardize partner onboarding and support processes.
- • Stay informed about healthcare industry trends, payer dynamics, and regulatory changes that impact partnership outcomes and care delivery models.
- • Participate in cross-departmental meetings to ensure partner needs are reflected in product feedback loops and operational planning.
- • Support quarterly business reviews with partners by compiling performance summaries, outcome metrics, and strategic recommendations.
- • Balance multiple high-priority tasks in a fast-paced, ambiguity-rich environment while maintaining attention to detail and accuracy.
- • Champion Rula’s mission by ensuring all partner interactions reflect compassion, equity, and a commitment to making mental healthcare accessible and stigma-free.
- • Contribute to a culture of inclusion by actively engaging in employee resource groups and fostering respectful, open communication across teams.
- • Participate in quarterly department stipend-funded team-building activities and company-wide wellness events designed to support connection and mental well-being.
- • Utilize the new hire home office stipend to create a dedicated, ergonomic workspace aligned with remote-first work expectations.
🎯 Requirements
- • 3+ years of professional experience in account management, customer success, or healthcare operations
- • Intermediate to expert proficiency in Google Sheets/Excel (including pivot tables) and experience using data to tell a story
- • Proficiency with Salesforce, Looker, and project management software like Asana or adjacent CRM tools
- • Exceptional written and verbal communication skills with experience navigating executive-level conversations and managing multiple stakeholders
- • Demonstrated ability to lead projects involving multiple internal and external stakeholders
- • Experience navigating ambiguity in fast-paced environments
🏖️ Benefits
- • 100% remote work environment with flexible hours (must be based in the United States; not hiring in Hawaii)
- • Comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA
- • 401(k) plan access, generous paid time off including two company-wide shutdown weeks per year, and paid parental leave for all parents
- • New hire home office stipend and quarterly department stipend for team-building or in-person gatherings
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Rula Health, Inc.
Rula Health, Inc. operates an online platform that connects individuals with licensed therapists and psychiatrists for video-based mental health care. The company offers in-network access within the United States, matching patients to providers based on clinical needs, insurance coverage, and scheduling preferences. Services include individual therapy, couples therapy, psychiatry, and medication management. Rula coordinates care through secure telehealth technology, handles insurance billing, and provides ongoing support to both patients and clinicians. Founded in 2021, the company aims to increase access to affordable, evidence-based behavioral health services nationwide.
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