Sr. Support Engineer, SAP Hana/Basis

Rimini Street, Inc.

Job Overview

Location

Remote Brazil

Job Type

Full-time

Full Job Description

📋 Description

• The Sr. Support Engineer, SAP Hana/Basis role at Rimini Street is critical to delivering expert-level remote support for mission-critical SAP environments, ensuring business continuity and operational excellence for global clients relying on SAP S/4 HANA, ECC, and HANA systems.
• This position directly impacts customer satisfaction and trust by resolving complex technical issues, enabling clients to maximize their SAP investments while reducing total cost of ownership through Rimini Street’s third-party support model.
• Day-to-day responsibilities include solving complex customer issues using methodical troubleshooting based on deep SAP applications and technology expertise.
• The engineer will work closely with customers daily to understand evolving business needs, support change initiatives, and deliver consistently high-quality service through proactive communication and tailored support.
• Providing remote functional support and training for specialist SAP modules is a core duty, ensuring clients can effectively use and maintain their systems.
• The role involves supporting client customizations by sharing implementation insights and best practices to optimize performance and stability.
• Developing application break fixes for critical product defects requires diagnosing root causes, creating, testing, packaging, and deploying solutions in complex, highly configured environments.
• Creating scripts to identify, analyze, and correct data issues is essential for maintaining data integrity and system reliability across client landscapes.
• Managing one or more key assigned accounts as a technical/functional advisor means acting as the primary point of contact for strategic clients, anticipating needs and guiding long-term SAP health.
• Providing hands-on assistance using proprietary tools in test environments or via remote client connectivity enables rapid diagnosis and resolution without on-site presence.
• The role demands proactive contribution to a 24x7x365 support organization, requiring flexibility to work evenings, weekends, and holidays, with regular email monitoring outside standard hours.
• Collaboration with virtual team members extends field experience across diverse client scenarios, fostering knowledge exchange and collective problem-solving.
• Contributing to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes helps improve overall client experience and team efficiency.
• The engineer will join a global, award-winning team at Rimini Street, a Nasdaq-listed leader in third-party enterprise software support serving over 5,300 clients worldwide, including Fortune 500 and Global 100 organizations.
• Being part of a culture grounded in the Four Cs — Company, Colleagues, Clients, and Community — means working with extraordinary people, pursuing innovation, delivering exceptional client care, and contributing to social impact through the Rimini Street Foundation.
• This role offers the opportunity to deepen expertise in SAP S/4 HANA and Basis technologies while working on diverse, complex landscapes across industries and geographies.
• The engineer can achieve mastery in advanced SAP troubleshooting, performance tuning, system migration, and customization support, positioning them as a trusted advisor in enterprise SAP ecosystems.

🎯 Requirements

• 10+ years of relevant all-round SAP experience, with specific expertise in SAP S/4 HANA / Basis.
• Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX, or Windows.
• Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.
• Demonstrated experience with ABAP debug and troubleshooting.
• Fluency in both English and Portuguese (spoken, read, and written); Spanish and/or Japanese is a plus.
• Bachelor’s degree in computer science or related field, or equivalent experience.

🏖️ Benefits

• Competitive compensation and performance-based bonuses aligned with top-tier talent.
• Comprehensive benefits package supporting health, wellness, and financial security.
• Opportunity to work remotely from anywhere in Brazil with a flexible, virtual-first environment.
• Exposure to global clients across 160+ countries, enhancing cross-cultural and technical expertise.
• Access to ongoing learning and development, including SAP certifications and training resources.
• Part of a purpose-driven company recognized for industry leadership, innovation, and philanthropy via the Rimini Street Foundation.

Skills & Technologies

AWS

Linux

Senior

Remote

Degree Required

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Rimini Street, Inc.

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About Rimini Street, Inc.

Rimini Street is a global enterprise software support provider offering independent maintenance and support for Oracle, SAP, IBM, Microsoft, and other enterprise applications. Founded in 2005, the company delivers third-party support, managed services, and security solutions that extend software lifecycles, reduce IT costs, and optimize performance. Headquartered in Las Vegas, Nevada, Rimini Street serves Fortune 500, midmarket, and public sector clients worldwide through regional offices and service centers. The company is publicly traded on NASDAQ under RMNI and competes with traditional vendor support programs by providing faster response times, flexible service models, and value-driven alternatives.

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