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Job Overview
Location
San Francisco
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As a Staff FinOps Account Manager at CloudZero, you will serve as a strategic advisor to enterprise customers, combining deep cloud cost expertise with customer success leadership to drive measurable financial outcomes and long-term value from cloud investments. This role is critical in helping organizations transform cloud spending from a cost center into a strategic asset through data-driven insights, cross-functional collaboration, and proactive guidance.
- • You will own end-to-end engagement with strategic customers (those above $300k ARR), leading onboarding, adoption, retention, and expansion initiatives while acting as the trusted voice of the customer across product, engineering, and go-to-market teams. Your work directly influences product roadmap, customer satisfaction, and revenue growth by turning complex cloud cost data into actionable business insights.
- • Day to day, you will conduct strategic business reviews with executive stakeholders, analyze multi-cloud spending patterns using advanced Excel and BI tools, develop and deliver customized FinOps recommendations, mentor junior FAMs, lead joint success planning workshops, and build scalable playbooks for cloud cost optimization that can be replicated across customer segments.
- • You will partner closely with engineering, finance, and operations teams within customer organizations to align on tagging strategies, reservation planning, unit economics, and cost allocation practices — ensuring technical and financial teams speak the same language when optimizing cloud spend.
- • You will champion CloudZero’s product innovations by introducing new features and capabilities to customers, translating technical value into business outcomes, and feeding customer feedback back into internal product and process improvement initiatives.
- • You will establish and maintain rigorous standards for data analysis, presentation clarity, and stakeholder communication — creating templates, runbooks, and best practices that elevate the consistency and impact of FinOps engagements across the team.
- • You will monitor key performance indicators including NPS, adoption rates, retention, and expansion metrics, using data to identify risks and opportunities early and drive proactive interventions that strengthen customer health and lifetime value.
- • You will operate in a high-velocity, innovative B2B SaaS environment where your ability to synthesize technical, financial, and operational insights will directly shape how customers achieve cloud financial accountability and operational excellence.
- • Through this role, you will deepen your expertise in multi-cloud FinOps, strategic account management, and data storytelling — positioning yourself as a leader in the rapidly growing cloud cost optimization space while making a tangible impact on some of the world’s most innovative technology companies.
🎯 Requirements
- • 7+ years of experience consulting on AWS, GCP, and/or Azure cloud services/solutions
- • 7+ years of experience in a Customer Success Manager, FinOps Account Manager, or related customer-facing role in B2B SaaS
- • Proven ability to analyze complex cloud cost datasets in Excel using advanced functions (VLOOKUP, INDEX/MATCH, pivot tables, named ranges) and build BI dashboards (Tableau, Looker, Quicksight, Domo, etc.)
- • Expert-level SQL authoring skills for querying and manipulating cloud usage and cost data
- • Demonstrated expertise in cloud spend/resource reservations, tagging/labeling strategies, and financial analysis optimization recommendations for both technical and finance audiences
- • FinOps certification required (e.g., FinOps Certified Practitioner, FinOps Certified Engineer, or FOCUS Certification) plus at least one AWS, GCP, or Azure certification
- • Ability to train, mentor, and coach fellow FAMs while fostering cross-functional collaboration with R&D and GTM teams
- • Positive attitude, passion for coaching others, and commitment to continuous improvement in a high-velocity, transformative environment
🏖️ Benefits
- • Opportunity to work with strategic enterprise customers shaping the future of cloud financial management
- • Leadership role in mentoring and developing a high-performing FinOps Account Management team
- • Exposure to cutting-edge cloud cost intelligence technology and direct influence on product innovation
- • Hybrid work flexibility based in San Francisco with access to CloudZero’s collaborative office environment
- • Professional growth in a rapidly expanding market at the intersection of cloud, finance, and technology
- • Collaborative, mission-driven culture focused on customer success and innovation
Skills & Technologies
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About CloudZero, Inc.
CloudZero provides a cloud cost intelligence platform that helps engineering and finance teams understand, manage, and optimize their cloud spending. Its solution offers real-time visibility into cloud costs, breaking them down by application, team, feature, or any business dimension. This allows organizations to identify cost anomalies, allocate costs accurately, and make data-driven decisions to reduce waste and improve efficiency. By connecting engineering metrics with financial data, CloudZero enables proactive cost management, fostering a culture of cost accountability across the organization and ensuring that cloud investments deliver maximum business value. It integrates with major cloud providers like AWS, Azure, and GCP.
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