Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • We are hiring a Staff Incident Manager to own the major incident lifecycle end to end.
- • This is not a passive coordination role. You set the standard for how Yuno detects, responds to, communicates about, and learns from incidents.
- • On-call responsibility is core to this role.
- • Yuno's engineering teams run a “You Build It, You Run It” model — pods own their own on-call.
- • The Incident Commander function exists to coordinate cross-domain and Sev-1 events where multiple pods are involved.
- • Incident command — act as incident commander on major and critical incidents, owning coordination, decision-making cadence, and escalation from detection through resolution.
- • Reliability metrics — drive down time to detect, time to engage, and time to recover.
- • On-call program — run rotations, escalation policies, paging hygiene, and alert quality.
- • Incident communications — own internal stakeholder alignment during an event and drive clear, accurate merchant-facing updates — including the status page — in coordination with Support and account teams.
- • Postmortems — run blameless postmortems, hold the room to a no-blame standard, and make sure action items are concrete, owned, and tracked to closure.
- • Reliability roadmap — translate recurring incident patterns into reliability work, partnering with engineering teams to turn postmortem findings into roadmap items, not orphaned tickets.
- • Operating model — define and maintain incident severity levels, response runbooks, and the operating model for declaring and managing incidents.
- • Reporting — report on incident trends, reliability posture, and SLA and SLO performance to engineering leadership.
🎯 Requirements
- • Proven experience running major incident response in a production environment that real customers depend on, ideally as an incident commander or in a dedicated incident management function.
- • Strong working knowledge of modern distributed systems and cloud-native operations — comfortable holding your own on a bridge call with senior engineers during an outage, following the technical thread, and keeping the response moving without needing every detail spoon-fed.
- • Experience defining or maturing an incident management practice from the ground up: severity frameworks, operating models, runbooks, and on-call programs built to last, not just inherited.
- • Fluency with observability and incident tooling — metrics, logging, tracing, alerting, and paging platforms.
- • A track record of running postmortems that change behavior, and of closing the loop between incidents and engineering work.
- • Excellent written and verbal communication — able to write a clear merchant-facing status update and a precise internal escalation under pressure.
- • Calm, decisive judgment during high-pressure events — you hold structure when others are reacting.
- • Comfort being on-call as a regular part of the role, including for critical incidents outside business hours.
- • English — advanced proficiency required.
🏖️ Benefits
- • Competitive Compensation.
- • Remote Work – You can work from everywhere!
- • Home Office Bonus – A one-time allowance to help you create your ideal home office.
- • Work Equipment.
- • Stock Options.
- • Health Plan wherever you are.
- • Flexible Days Off.
- • Language, Professional, and Personal Growth courses.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Yuno Technologies Inc.
Yuno Technologies Inc. offers a global payment orchestration platform that unifies multiple payment providers, fraud-prevention tools, and alternative payment methods through a single API and dashboard. The company enables merchants to route transactions dynamically, add new payment options quickly, and consolidate reporting and reconciliation across regions. Headquartered in Miami with operations in Latin America, Europe, and Asia, the platform serves e-commerce, marketplaces, and on-demand businesses seeking to optimize authorization rates, reduce costs, and streamline payment operations worldwide.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Docker Inc.
1 month ago
Notion Labs, Inc.
1 month ago
Docker Inc.
1 month ago
1 month ago