Staff Product Manager, Australia

ServiceTitan, Inc.

Job Overview

Location

Australia Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Staff Product Manager for Australia at ServiceTitan, you will serve as the strategic owner of the Australian product roadmap, defining how the company wins in a new international market by adapting its leading platform for local tradies and building the foundation for long-term growth in the region.
• You will operate in a "startup within a scale-up" environment, navigating ambiguity to localize the platform for Australian-specific needs such as GST compliance, date-time formats, accounting integrations (Xero, MYOB, QuickBooks), and regional telecom workflows, while acting as the internal advocate for Australian contractors.
• Your day-to-day will involve defining a multi-year product vision, leading deep customer research with Australian tradies to uncover unarticulated needs, collaborating with US-based product, engineering, and design teams to ensure global architecture supports internationalization, partnering with Australian Go-To-Market (Sales, Implementation, Success) teams to enable effective customer delivery, and establishing region-specific metrics on adoption, feature parity, and churn that align with global targets.
• You will work closely with cross-functional partners to translate customer insights into actionable requirements, influence global product strategy with regional context, and deliver Australia-specific functionality that goes beyond compliance to create true market differentiation and retention drivers.
• The Australia team operates with high autonomy and entrepreneurial grit, requiring you to thrive with limited resources, make strategic trade-offs using data and qualitative insights, and maintain an adjusted schedule (e.g., 7:00 AM – 3:00 PM AEST) to ensure synchronous collaboration with US-based teams.
• In this role, you will develop expertise in international product launches, deepen your ability to balance short-term localization with long-term platform strategy, strengthen your influence across global teams without direct authority, and build a proven track record of entering and scaling in complex B2B SaaS markets.
• You will grow as a strategic leader who can distill nuanced regional requirements into compelling executive narratives, champion customer-centricity in ambiguous environments, and leave a lasting impact by establishing ServiceTitan’s foothold in the Southern Hemisphere.

🎯 Requirements

• 7+ years of Product Management experience in B2B SaaS
• Proven track record of launching products in new geographic markets or managing complex localization/internationalization projects
• Deep comfort with complex integrations, including accounting ecosystems (Xero, MYOB, QuickBooks) and API-heavy telecom workflows
• Entrepreneurial mindset: ability to operate with high autonomy, limited resources, and influence cross-functional partners without direct authority
• Strong analytical rigor, using both quantitative metrics and qualitative customer insights to prioritize and make trade-off decisions
• Ability to work an adjusted schedule (e.g., 7:00 AM – 3:00 PM AEST) to ensure overlap with US-based engineering and product teams

🏖️ Benefits

• Flextime and support for autonomous work, including flexible time off and ample learning and development opportunities
• Comprehensive health and wellness benefits: monthly wellness stipend, company-paid life and disability insurance, and employee assistance program
• Support for life stages: parental leave, up to $20k in adoption reimbursement, on-demand maternity support via Maven Maternity, and financial planning tools
• Recognition and rewards through Bonusly, peer-nominated awards, and leadership development programs
• Comprehensive onboarding and ongoing investment in career growth for Titans at all levels

Skills & Technologies

Product Management

Senior

Remote

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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