Staff Product Manager - Product Information Management

HighLevel Inc.

Job Overview

Location

India

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end vision, strategy, and execution of HighLevel’s Product Information Management (PIM) system, serving as the foundational catalog layer for all commerce activity across the platform.
• Lead the architectural migration from the existing catalog infrastructure to a robust, extensible PIM that supports physical products, digital goods, and services at scale.
• Define clear API contracts and data models that serve not only the Commerce team but also adjacent product teams building service-based and subscription-based experiences, ensuring reliable consumption across the platform.
• Drive cross-functional alignment with engineering, design, and partner product teams to ensure PIM capabilities meet requirements across all consuming surfaces, resolving conflicting priorities with clarity and conviction.
• Own the strategy for multi-currency, rule-based, and channel-aware pricing logic, ensuring accurate price resolution at every point of sale across all storefronts and sales channels.
• Translate complex catalog management requirements into intuitive merchant workflows, enabling businesses from physical goods retailers to service providers to easily create, organize, and manage their product offerings.
• Establish foundational patterns, best practices, documentation, versioning, and deprecation protocols to make PIM a reliable, scalable platform that other teams can confidently build upon.
• Influence the broader Commerce roadmap by partnering with peer product managers to sequence PIM investments in a way that unlocks compounding value across the platform.
• Build and maintain a catalog system that handles over 1 million businesses across 150+ countries, supporting billions of API hits and millions of daily message events.
• Ensure the PIM infrastructure is designed for performance, resilience, and long-term scalability, aligned with HighLevel’s architecture of 250+ microservices and 250 terabytes of distributed data.
• Champion the merchant experience by prioritizing usability, consistency, and clarity in catalog management tools for diverse business types and industries.
• Operate with full autonomy over vision, roadmap, and execution for a mission-critical system at the heart of HighLevel’s commerce strategy.
• Shape the future of commerce infrastructure by defining standards that impact how millions of businesses manage their product information globally.

🎯 Requirements

• 10+ Years of PM Experience: Proven track record in product management with significant time spent in platform or infrastructure roles at high-growth SaaS or technology companies.
• Catalog Systems Expertise: Deep familiarity with catalog and product information systems, including SKU management, variant modeling, pricing strategies, and multi-channel distribution; experience with multi-tenant or marketplace catalog infrastructure is a strong advantage.
• Platform & API-First Thinking: Demonstrated ability to design products that serve as shared infrastructure, defining APIs and data contracts with multiple downstream consumers in mind and treating internal teams as first-class customers.
• Data Modeling Intuition: Comfort reasoning about complex data models and understanding the downstream implications of schema decisions on product behavior, performance, and long-term extensibility.
• Cross-Functional Influence: Ability to drive alignment across multiple product and engineering teams without direct authority, and to balance competing requirements from internal consumers using a clear, principled framework.
• Bias for Ownership: Comfortable operating in ambiguous, high-stakes environments with the confidence to define direction and drive execution independently, without waiting for problems to be fully structured before acting.

🏖️ Benefits

• Platform-Level Impact: Opportunity to build the foundational infrastructure that powers HighLevel’s entire commerce ecosystem, shaping the platform and merchant experience for years to come.
• High Ownership Environment: Join a strong, already-assembled engineering and design team with full autonomy over vision, roadmap, and execution for a mission-critical system at the heart of HighLevel’s commerce strategy.
• Scale: Influence how over a million businesses across 150+ countries create and manage their product catalogs, and build the infrastructure that powers the next phase of HighLevel’s commerce growth.

Skills & Technologies

Product Management

Senior

Remote

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HighLevel Inc.

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About HighLevel Inc.

HighLevel Inc. provides an all-in-one SaaS platform that consolidates marketing, sales and CRM tools for agencies and small businesses. The cloud software unifies landing pages, email and SMS campaigns, funnels, pipeline management, appointment scheduling, reputation management, two-way messaging, automation workflows, analytics and white-label capabilities. Designed to replace fragmented point solutions, it lets agencies resell the platform under their own brand, manage multiple client sub-accounts from a single dashboard and scale recurring revenue. Founded in 2018, the company is headquartered in Dallas, Texas, and serves tens of thousands of agencies worldwide.

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