Kustomer Inc. logo

Strategic Account Executive

Job Overview

Location

US - Remote

Job Type

Full-time

Category

Sales

Date Posted

April 7, 2026

Full Job Description

đź“‹ Description

  • • Strategic Account Executive responsible for closing strategic AI enterprise deals and growing Kustomer’s business as a key member of the Enterprise Sales team
  • • Day-to-day responsibilities include executing quarterly/annual sales goals, meeting AI and platform sales quotas, driving new client acquisition through the full sales lifecycle, delivering AI value propositions and product demos, representing Kustomer as an industry thought leader, maintaining competitive market awareness, attending industry events, and coordinating with customer experience teams for seamless client onboarding
  • • Kustomer is a remote-friendly, industry-leading conversational CRM platform that unifies customer data through AI and automation, serving top brands like Sweetgreen, Starz, and Vuori; founded in 2015, backed by $230M+ in funding, spun out from Meta in 2023, and now scaling with a $30M Series B to expand its AI-native platform and exceptional team
  • • The role offers opportunity to master enterprise AI sales, build a book of business in the strategic sector, develop thought leadership in customer experience markets, and contribute to Kustomer’s next chapter of growth by selling innovative SaaS CRM solutions to enterprise clients

Skills & Technologies

Remote

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Kustomer Inc.
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About Kustomer Inc.

Kustomer Inc. provides cloud-based customer service software that unifies interactions, tickets, orders, and customer data into a single timeline. Agents access a 360-degree view, automation handles repetitive tasks, and AI delivers insights and suggested responses. The platform supports omnichannel communication across email, chat, social, voice, SMS, and WhatsApp, and offers CRM, workflow, and reporting tools for e-commerce, marketplaces, and digital-first brands.

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